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Call Center/Customer Service- Tile $17- $20/hr.

Company: Virginia Tile Company, LLC
Location: Grand Rapids
Posted on: November 25, 2022

Job Description:

*Come Join Us* - We are a growing established organization that offers a friendly work environment and competitive benefits! $17-$20/hr.

*Paid weekly- No weekends- Day shift- Will need to have phone, computer and problem solving skills.*

*Come Join Us* - A company that is well established, helps promote creativity and growth.

*Virginia Tile Co*. is an industry-leading wholesale distributor of full spectrum residential and commercial tile products. Also providing in selected regions resilient flooring and woodworking products. Founded in 1928 and serving 14 states.

*We celebrate a culture of collaboration, innovation, inspiration, and service.*

Bringing design to the surface. Check us out:

*Exciting opportunity* - located in *Grand Rapids, MI* come to work as a *Customer Service Representative!*

*Position Description*:

* Order entry, providing pricing and availability, processing returns and general inquiries via an omnichannel environment (voice, email, and text)
* On most of the time/ high volume call center/ lots of multitasking
* Work as inside liaison to outside sales team including identifying and communicating candidates for future business relationships
* Implement suggestions based on customer feedback (e.g., product enhancements, web site improvements)


* High school diploma or General Education Degree (GED)
* 2 - 3 years of direct work experience in customer service and/or call center
* Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques preferred not required Tile industry or flooring experience
* Proficient in MS Office, specifically Excel, Word, and Outlook
* Able to complete basic mathematical calculations as well as measuring and spatial estimates

*What's in it for you: *

* Multiple, affordable BlueCross BlueShield Medical Insurance Plans (PPO & HSA)
* Dental
* Vision
* Optional Life Insurance, Short Term, and Long-Term Disability Insurance
* Optional Pet Insurance
* Employee and friend discount on Tile Products
* 401(k) Plan with 3% company match
* Generous PTO, Sick and Paid Holiday policies
* Positive & friendly work environment where employees are acknowledged and rewarded for their great work

_Virginia Tile is an Equal Employment Opportunity employer without regard to race, color, religion, sex, age, sexual orientation, national origin, disability, marital or veteran status. We offer exciting career opportunities and a team-oriented work environment._

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
* Day shift

* customer service call center: 2 years (Required)
* basic mathematical calculations: 1 year (Required)
* Tile industry or flooring: 1 year (Required)

Work Location: One location%58047475%

Keywords: Virginia Tile Company, LLC, Grand Rapids , Call Center/Customer Service- Tile $17- $20/hr., Other , Grand Rapids, Michigan

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