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Call Center Representative

Company: Xtend
Location: Grand Rapids
Posted on: September 24, 2022

Job Description:

\*Opportunity to add up to $2.50 per hour to your base pay in your first eight weeks plus additional bonus incentives\**Overview: *Interested in starting your career in the financial industry? We are currently seeking individuals to fill multiple roles in our Call Center. These individuals provide outstanding customer service, are able to communicate effectively, and display excellent attention to detail. If you are ready to start a career in the financial industry, apply today!_We are currently hiring for full time and part time positions. _*Essential Job Functions: ** Maintain a pleasing and professional demeanor while addressing member concerns and questions.* Monitor all Voice and Email Mailboxes to ensure member requests are processed appropriately.* Evaluate priority of client requests and use the 'Call Escalation Policy' to ensure that critical issues are communicated and resolved. Complete follow-up as necessary.* Perform duties related to special projects and/or testing requests.* Other duties as assigned.Job Types: Full-time, Part-timePay: $12.00 - $15.00 per hourBenefits:* 401(k)* 401(k) matching* Dental insurance* Health insurance* Life insurance* Paid time off* Vision insuranceSchedule:* Day shift* Monday to Friday* Weekend availabilityEducation:* High school or equivalent (Preferred)Work Location: One location

Keywords: Xtend, Grand Rapids , Call Center Representative, Other , Grand Rapids, Michigan

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