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Floor Care Specialist

Company: ICONMA, LLC
Location: Grand Rapids
Posted on: September 23, 2022

Job Description:

Job Description

  • This position will support the Manager of Floor Care from a Retail Operations perspective focusing on Retail and customer facing items such as: results in the field, vendor performance, adjusting store processes, implementing future decisions regarding robotics etc. to ensure brand standards are met at the least possible cost.
  • Works in collaboration with Store Directors, Market Directors, and Regional Vice Presidents to coach the Client Team and floor care providers to properly execute the floor care scope of work.
  • Provides education and conflict resolution between the Client Team and floor care providers.
  • Develops and executes a grading system and scorecard to evaluate vendor performance and compliance.
  • Develops floor care related training materials and job guides as needed. Provides floor care training to Client Team as needed.
  • Responds to all email communication from store leadership in a timely manner.
  • Assists with the implementation of new program initiatives (scopes of work, surveys, training materials, etc.).
  • Research developments in the floor care industry to ensure that Client is aware of any new industry best practices and technologies.
  • Extensive travel is required to observe floor care conditions, conduct performance audits, and educate/coach the Client Team.
  • This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.Requirements
  • Bachelors degree in business, construction or related field or equivalent work experience.
  • 1-3 years of Floor Care experience in retail preferred.
  • Knowledge of Floor Care processes and how it impacts Operations preferred.
  • Knowledge of Foods, Hardlines and Softlines Merchandising and Operations.
  • Demonstrated ability to use Microsoft Office including MS Project, Excel, Word, PowerPoint.
  • Demonstrated ability to speak and write clearly and succinctly to a variety of audiences from Senior Leadership to Team Members.
  • Can get messages across that have the desired effect.
  • Demonstrated ability to listen attentively and actively.
  • Acts with the customer in mind.
  • Demonstrated ability to provide information people need to know; provides accurate and timely information cross functionally and to third party vendors.
  • Demonstrated skill to pursue everything with energy, drive, and a need to finish; seldom gives up especially in the face of setbacks; works with a sense of urgency.
  • Demonstrated skill to pick up on technical issues quickly; can learn new skills and knowledge; is good at learning new retail industry subjects, product knowledge and technical knowledge; does well with technology.As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, LLC, Grand Rapids , Floor Care Specialist, Other , Grand Rapids, Michigan

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