Membership Representative
Company: Sam's East
Location: Comstock Park
Posted on: June 26, 2022
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Job Description:
Position Summary...Membership Representative Are you someone
that thrives in fast-paced environments, and has a strong sales
background? Our Membership Representative is a salaried role for
Sam's Club, and we are looking for friendly faces with a passion to
teach and train the associates at the registers, self-check outs,
club pick up and more! You will play a major part in engaging our
current members to utilize their available benefits, as well as
developing our business to business relationships to grow
membership. The pace can be really fast, especially in the
evenings, on weekends, and during a holiday season. There will be
times when you have to juggle several tasks in a short amount of
time while helping members: visiting businesses, teaching and
training, and supporting company events-you get the idea! It's hard
work, but our associates find it rewarding, especially since
they're a part of a large team with a common goal: happy, satisfied
members. You will sweep us off our feet if: You thrive in
fast-paced environments You're a multi-tasker at heart You enjoy
teaching and training your peers and associates on selling
practices, communicating goals and providing feedback consistently
You have successful leadership qualities with experience in
directing sales teams to exceed expectations on resultsYou keep
member satisfaction as your top priority You can stand for long
periods of time while assisting members quickly and accurately
You're a problem solver who tackles obstacles head-on to ensure
each task is completed with excellence You will make an impact by:
Maintaining a positive attitude by smiling, greeting and thanking
members Being in a position of positive influence without direct
supervision to obtain the best performance of associates and the
facilityProviding exceptional customer service to members across
the club as needed, answeringany questions they may have
Maintaining a clean, neat, and member-ready area while being able
to lift carry and place merchandise weighing up to 15lbs. The
Membership Representative role is a great way to start your
development path at Sam's Club. Apply now! The above information
has been designed to indicate the general nature and level of work
performed in the role. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to this job. The full job description can be made available as part
of the hiring process.What you'll do...Drives membership in the
club by communicating goals, results, and feedback; ensuring
updated signage; ensuring all marketing collateral andsignage
related to membership programs are up to date; and completing and
maintaining required documentation and forms.Enables associate
membership engagement by working cross-functionally with members,
managers, and associates to identify training gaps andneeds;
ensuring training plans and materials are efficient; providing
information on membership benefits; promoting the value of company
productsand services; teaching associates how to process and sell
memberships, upgrades, and credit accounts; communicating relevant
information onmembership events inside and outside of the club; and
assisting associates in the proper execution of membership plans to
support achievingmembership sales.Directs club membership goals by
selling memberships in the field and in the club using various
techniques (for example, cold calling, making outsideappointments,
membership drives); communicating with current and prospective
members; educating members on membership types, programs,
andbenefits; identifying member or prospective member needs with
appropriate membership benefits, services, or product solution;
responding tomembership questions and concerns; encouraging
renewals; assisting with account decisions; building membership
levels; and promoting the valueof Sam's Club products and
services.Performs sales activities on major accounts by negotiating
sales price and discounts; maintaining relationships with major
clients and prospects;developing new relationships with members to
grow and create additional sales; assisting clients with making
purchasing decisions; adjusting salesstrategy to meet changing
market and competitive conditions; consulting with major account
customers after sales to resolve problems and provideongoing
support; customizing offerings based on the needs of prospective
member; and responding to inquiries generated through marketing
efforts.Coordinates, completes, and oversees job-related activities
and assignments by developing and maintaining relationships with
key stakeholders;supporting plans and initiatives to meet customer
and business needs; identifying and communicating goals and
objectives; building accountability forand measuring progress in
achieving results; identifying and addressing improvement
opportunities; and demonstrating adaptability and
promotingcontinuous learning.Provides supervision and development
opportunities for associates by hiring and training; mentoring;
assigning duties; providing recognition; andensuring diversity
awareness.Ensures compliance with company policies and procedures
and supports company mission, values, and standards of ethics and
integrity byimplementing related action plans; utilizing and
supporting the Open Door Policy; and providing direction and
guidance on applying these in executingbusiness processes and
practices.Minimum Qualifications...Outlined below are the required
minimum qualifications for this position. If none are listed, there
are no minimum qualifications. Minimum QualificationsBachelor's
degree in business, communications, or related field OR 4 years'
experience in sales, retail or related field.1 year's sales
experience in business to business sales.Preferred
Qualifications...Outlined below are the optional preferred
qualifications for this position. If none are listed, there are no
preferred qualifications. SupervisoryPrimary Location...3901 ALPINE
AVE NW, COMSTOCK PARK, MI 49321-8350, United States of America
Keywords: Sam's East, Grand Rapids , Membership Representative, Other , Comstock Park, Michigan
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