Resident Services Coordinator ($42,900 - $61,100 annually) Bilingual in Spanish & English Preferred
Company: Dwelling Place of Grand Rapids
Location: Grand Rapids
Posted on: June 25, 2022
Job Title: Resident Services Coordinator
Department: Support Services
Reports To: Director of Support Services
FLSA Status: Exempt
Approved By: Dwelling Place Officers
Approved Date: June 1, 2008
Salary: $42,900 - $61,100 annually
Benefits (effective on first day)
-- Medical Insurance
-- Dental Insurance
-- Vision Insurance
-- Group Term Life Insurance
-- Long-Term Disability Insurance
-- Voluntary Pet Insurance
-- Voluntary Life Insurance to include spouse and children
-- Enrolled in 403(b)-Retirement account, company match up to 5%
available per plan document
-- Access to the Employee Assistance Center
-- Eligibility for Medical and Dependent Care Flexible Spending
-- 11 Paid Holidays per Year
-- Sick Time Accrual (Up to 80 hours annually)
-- Increasing Vacation Time Accrual
-- Personal Time (Up to 3 days annually)
-- Job Training
Summary Provides support services to residents assisting them to
remain stable enough to maintain their permanent housing.
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
Assists residents to establish and maintain positive working and
referral relationships with property management staff, local
community mental health agencies, social service organizations,
educational institutions and other primary care providers for
facilitation of optimum functioning and quality of life for
Participates in the establishment and maintenance of a constructive
blended management approach (integration between property
management and support services) to housing across the Dwelling
Provides and/or coordinates crisis intervention services on site as
Coordinates the provision of group activities on site, such as
adult education and recreation.
Participates with other organizations in planning and
implementation of long range plans for completion of Kent County's
10 year plan to end homelessness.
Supervisory Responsibilities This job has no supervisory
Competencies To perform the job successfully, an individual should
demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge;
Exhibits ability to learn and apply new skills; Keeps abreast of
current developments; Requires minimal supervision; Displays
understanding of how job relates to others; Uses resources
Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
Oral Communication - Speaks clearly and persuasively in positive or
negative situations; Listens and gets clarification; Responds well
to questions; Demonstrates group presentation skills; Participates
Planning/Organizing - Prioritizes and plans work activities; Uses
time efficiently; Plans for additional resources; Sets goals and
objectives; Develops realistic action plans.
Adaptability - Adapts to changes in the work environment; Manages
competing demands; Changes approach or method to best fit the
situation; Able to deal with frequent change, delays, or unexpected
Initiative - Volunteers readily; Undertakes self-development
activities; Seeks increased responsibilities; Takes independent
actions and calculated risks; Looks for and takes advantage of
opportunities; Asks for and offers help when needed.
General Competency - To contribute to the Dwelling Place mission,
each employee must possess skills beyond the technical requirements
for the position. An employee must also demonstrate the ability and
capacity to work with others in a manner that fosters trust,
cooperation and a positive team esprit de corps. Dwelling Place
expects each employee to maintain high ethical standards in their
interactions with customers, other staff, vendors and the public
generally. Dwelling Place employees are also expected to be
dependable, to be respectful of others, to use sound judgment, to
seek out new opportunities for learning and to communicate
effectively with others.
Employees must abide by all Dwelling Place policies including but
not limited to the Dwelling Place Code of Ethics and personnel
Qualifications To perform this job successfully, an individual must
be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education and/or Experience Bachelor's degree and one or more years
related experience and/or training.
Language Skills Ability to read, analyze, and interpret general
business periodicals, professional journals, technical procedures,
or governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively
present information and respond to questions from groups of
managers, clients, customers, and the general public.
Mathematical Skills Ability to add, subtract, multiply, and divide
in all units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs.
Reasoning Ability Ability to solve practical problems and deal with
a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
Computer Skills To perform this job successfully, an individual
should have knowledge of Database software; Internet software;
Excel; Outlook; and Word.
Professional Licenses, Certificates, Registrations Valid Michigan
Driver's License; Proof of license if BSW or MSW
Other Skills and Abilities Must have mental health and substance
abuse knowledge and or experience.
Other Qualifications Must be willing to work occasional evenings
and weekends as needed to complete the requirements of the
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk and sit. The employee must occasionally lift and/or
move up to 10 pounds.
Work Environment The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. The noise level in the work
environment is usually moderate.
Keywords: Dwelling Place of Grand Rapids, Grand Rapids , Resident Services Coordinator ($42,900 - $61,100 annually) Bilingual in Spanish & English Preferred, Other , Grand Rapids, Michigan
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