Digital Branch Banker
Company: Mercantile Bank
Location: Grand Rapids
Posted on: June 25, 2022
Job Description At Mercantile Bank, we are dedicated to our
Customers, Employees and Communities. Our exceptional team members
are committed to maintaining an environment of personal growth and
development while providing professional and personalized service
to customers and supporting our diverse communities.
Employees are our most valuable asset! If you have an interest in
joining a team that operates with INTEGRITY, DISCIPLINE and
PURPOSE, consider Mercantile Bank as a potential employer.
Digital Branch Banker
The Digital Branch Banker is responsible for providing an
exceptional onboarding and banking experience for customers
engaging with the bank through our digital platforms and at our
virtual banking locations. This position requires an independent
thinker with strong decision-making skills who is comfortable with
technology and communicating with customers using various
communication methods (phone, webex, email, chat, etc.)
Successfully onboard customers that open new accounts/loans through
our online and mobile banking channels by completing outreach to
link our digital platform with an authentic and personalized
Provide service and support to our virtual banking offices to
ensure customers banking needs are fully met. Includes completing
transaction requests digitally or through our Live ATMs, assisting
with deposit account opening or consumer loan needs, assisting with
services enrollment and completing account maintenance
Provide service and support to customers through our digital banker
chat platform (Agent IQ); respond quickly and professionally to
customer messages received into this channel, seamlessly answer
questions and solve problems and/or navigate customers to other
department contacts for assistance.
Retain and deepen customer relationships through a needs-based
selling approach, maximizing opportunities to connect with
customers and learn more about them, uncover needs and match those
needs with the appropriate products or services that can help and
Must possess a superior knowledge of products and services offered
through Mercantile Bank; especially Live ATM, deposit products,
digital product & services, consumer lending options, etc.
Logs pertinent customer interactions, referrals and sales
activities into the Mercantile Customer Relationship Management
System (360 View) with good follow-up.
Provide service and support and assist with problem resolution in
accordance with all established procedures and regulations.
Works well with other support departments and the branch network to
offer a full circle approach to support customers and strengthen
Promotes positive bank image within the community which may include
representing the bank in local organizations and events.
Complete all required training on time.
Participate in external classes/webinars/trainings as deemed
relevant by Manager/Supervisor.
1-3 years experience
A high school education or GED
Customer service and sales.
Very proficient in computers, smartphones, tablets and other
Exceptional written and verbal communication skills.
Prior work experience in a retail banking branch or call
Deposit account opening and/or consumer lending experience.
Proficiency with digital and mobile banking technology.
Fiserv banking software, Navigator and Director.
We believe embracing human diversity makes us a better bank. We
know it makes us better people.
Employees with dissimilar backgrounds, perspectives, opinions and
lifestyles help us understand the motivations and desires of our
many different customers. Thus, we will strive to maintain a
workforce that reflects the increasing diversity of the communities
we serve by ensuring equal employment opportunity for all persons
without discrimination on the basis of race, color, religion,
sex/gender (including gender identity), national origin, age,
height, weight, disability, medical condition, genetic information,
sexual orientation, disabled or Vietnam era veteran, other forms of
military status, marital status, or other protected
Job Posted by ApplicantPro
Keywords: Mercantile Bank, Grand Rapids , Digital Branch Banker, Other , Grand Rapids, Michigan
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