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User Experience Specialist

Company: BISSELL Homecare
Location: Grand Rapids
Posted on: January 16, 2022

Job Description:

Overview:
POSITION SUMMARY

As a professional level member of the Product Experience team with global corporate level responsibilities, the User Experience Specialist will be accountable for clearly indicating what constitutes a positive user experience of new and existing products. Achieving this responsibility using research and data analysis tools to:

Participate in User Experience Reviews for new product development

Provide assessments and fact-based guidance during new product development

Understand positive and negative drivers of ratings/reviews of current and competitive products

Support and execute custom research to provide clear and actionable insights

Responsibilities:
POSITION PROFILE

Contributes in Global Product Development Process by providing key deliverables to the Technical Team Leader (TTL), Marketing and Program Management.Drivers of competitive product ratings/reviews

Opportunities to improve current product already on the market

Utilize design guidelines and standards to increase development speed and ensure optimal user experience

User Experience (UX) reviews of prototypes and engineering build units

Usability study reports, including suggestions for how to improve product experience

Post launch analysis to identify short and long term opportunities for improvement

Participates in product design reviews and provides perspective on user experience

Ensures appropriate testing has been completed to assess the design

Ensures the project is ready to move into the next development phase.

Manages product databases by:Ensuring input data is accurate

Performing trend analysis

Initiating actions for product improvements

Maintaining new and existing products (ours and competitors)

Qualifications:
REQUIRED CORE COMPETENCIES FOR PROFESSIONAL/TECHNICAL JOB FAMILY

Functional/Technical Expertise

Self-Management

Delivers Results

Continuous Improvement

Learning Versatility

Judgment and Decision Making

REQUIRED EXPERIENCE/EDUCATION

Degree minimum: Bachelors Degree

Specific concentration: Engineering, Design, or Research

Experience level: 0-2 years in Engineering, Design or Research

SPECIALIZED TRAINING/EDUCATION PREFERRED

Proactive rather than reactive problem solution philosophy

Good, self-motivated project management and time management skills

SKILLS REQUIRED

Excellent verbal & written communications skills

Proficient in Microsoft Office (Word, Excel, PowerPoint or equivalent)

Demonstrated data analysis capability

Ability to keep perspective and understand what is best for the team/project

Willing and able to travel to domestic and international locations

Physical Requirements:The ability to occasionally lift to 50 pounds onto a counter

The ability to use powered and hand tools to disassemble/reassemble a product

The ability to distinguish subtle color variations (good color acuity)

Keywords: BISSELL Homecare, Grand Rapids , User Experience Specialist, Other , Grand Rapids, Michigan

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