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Scheduling Assistant

Company: Home Care Assistance
Location: Grand Rapids
Posted on: January 15, 2022

Job Description:

Home Care Assistance parent company of Peace at Home, is seeking a Staffing Assistant to join our Team!
The Staffing Manager staffs cases, hires & trains our caregivers, oversees their work, and performs site visits to assure employee & client satisfaction.
We are a dynamic small team and so the ability and desire to build rapport and relationships with our staff and clients is critical. Prior scheduling/staffing experience, preferably within the home care or other healthcare-related field. Attention to detail and remaining calm under pressure is a necessity as our industry can be quite unpredictable so we need someone who is quick on their feet while always wearing a smile and carrying compassion in their hearts.
Responsibilities of this position include:


  • Answering & triaging calls from caregivers, clients, and prospects
  • Determining optimal staffing match, managing client and caregiver schedules to ensure every shift is staffed and caregivers arrive on time for their assignments
  • Serving as one of the main/initial points of contact for caregivers to coordinate rescheduling shift vacancies
  • Ability to be on an on-call for after business hour calls and scheduling modifications
  • Ensuring caregiver compliance with time reporting systems/processes for accurate billing and payroll or any care note submissions
  • Recruiting, screening, interviewing, hiring of caregivers, and performing employee training and orientations
  • Ensuring consistent accuracy of database and file information for both caregivers and clients. Maintaining regular documentation and ongoing note-keeping of employee & client activities
  • Performing client site visits to assure complete satisfaction and quality assurance as well as performance review of employees
    Requirements of this role:

    • 2+ years of staffing, recruiting, and training experience within the home care or health care industry is highly preferred
    • Excellent verbal and written communication skills
    • Quick learner, detail-oriented and resourceful
    • Tech-savvy, comfortable with heavy email, spreadsheets, all Microsoft Office products
    • Must be a problem-solver and be a team-player
    • Self-starter and able to shift gears at any given time
    • Ability to have fun while working in a fast-paced environment!
    • Prior Home Care experience is preferred!
      Perks of being on our Team:

      • Opportunity to be a part of an Award-Winning and Growing company!
      • Competitive base salary
      • 401k with a company match
      • Health Benefits
      • Company-paid life insurance
      • PTO
      • Company-sponsored cellphone and laptop
      • Supportive, fun teamwork environment and more!
        Home Care Assistance is the largest and fastest-growing private pay solution for seniors who wish to age well in their home. We offer concierge-level care management and dependable in-home assistance to seniors across our 150+ locations throughout North America. A mission driven organization, we proudly assist thousands of clients in optimizing their quality of life as they "age in place" in the comfort of their home. Our holistic approach to care is based on the lifestyles of the longest-living people in the world and promotes a healthy mind, body, and spirit.
        Home Care Assistance began in 2002 when the founders noticed a lack of high-touch, premium care management and caregiving assistance when seeking to help their own loved one age successfully at home. While developing a thoughtful, comprehensive service offering they would expect for their own parents, they found that the home care market was fragmented, slow moving and ripe for improvement.
        Today, Home Care Assistance has become an industry leader in the $100+ Billion industry through a focus on excellent customer service, great people and innovation.
        We are unique in that we are the only at-scale, national provider of private pay, non-medical care with a company-owned location strategy. With plans to aggressively expand our footprint, there is tremendous opportunity to build a lasting and valuable company - we're just getting started.
        If this sounds like a great match, apply today! We'd love to hear from you!
        HCA requires all internal employees to be fully vaccinated against COVID-19. Proof of vaccination will be required as a condition of employment subject to applicable law concerning exemptions/accommodations.
        HCA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability or any other protected status.
        INDHP#LI-KG1

Keywords: Home Care Assistance, Grand Rapids , Scheduling Assistant, Other , Grand Rapids, Michigan

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