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Patient Care Coordinator

Company: US Medical Management
Location: Grand Rapids
Posted on: January 15, 2022

Job Description:

Patient Care Coordinator
U.S. Medical Management (USMM) is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with premier healthcare providers, clinicians and patient focused individuals working together. Our Mission - "Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services" - Visiting Physicians Association, Pinnacle Senior Care, Grace Hospice, Comfort Hospice, Home DME & our In Home Health Assessments (IHA).
Our Values of Integrity, Respect, Teamwork & Excellence are leading us to a better tomorrow for patient care. Our Purposes Centered on "We are Unified in our Work through our Continuum of Services" "We can Find Comfort that We are Making a Difference for our Patients" & "We make a Broader Positive Impact on Society", allows USMM to be poised for a phenomenal future.
We are seeking candidates who desire the experience of delivering quality & compassionate healthcare within proven care models with patients at the forefront of everything we do.

Benefits We Offer:
Health, Dental, Vision, Disability & Life Insurance
401K Retirement Plan
Paid Holidays
PTO
Flexible Spending Account
Tuition Reimbursement
Position Description
The Patient Care Coordinator (PCC) is a very unique position. The PCC knows protocol, knows the limits and regulations of the position, operates within their scope of practice, and focuses entirely on aiding the providers that are out in the field with various day to day tasks including the following Essential Duties and Responsibilities:
Answer calls and collect all pertinent medical information needed for the provider's medical decision making
Process provider orders
Responsible as the main point of contact for the provider's patients, facilities, and other healthcare professionals
Schedule consult and specialist appointments
Request medical records
Document all calls in EMR
Collaborate with other divisions within Care Center
Review and assign faxes and attachments
Work with Care Center RN when triage is needed and urgency is escalated
Maintain patient confidentiality and all HIPAA privacy requirements
Attend required meetings and in-services
Strong customer service approach to all callers
Performs related work as required
Physical Requirements/Working Conditions
Ability to lift/carry items weighing up to 50 lbs
Sit or stand for long periods of time
REQUIRED Knowledge, Skills, and Experience
Certified (AAMA) MA or Registered (RMT) MA or 5 years of medical experience as a Medical Assistant or LPN/LVN, EMT, Military Medic, Paramedic, Foreign Nursing Grad, or Foreign Medical Grad
Must maintain a valid driver's license and good driving record
Active CPR Certificate
Minimum 2 years of office experience in health care coordination
Strong medical office call experience with ability to collect appropriate medical information from the patient/caller to communicate to provider
Ability to work closely with Patient Care Center RN and Provider
Possess the ability to perform continuous detailed tasks with frequent interruptions
Basic working knowledge of medical terminology
Computer skills: Microsoft Excel, Word, Outlook
Strong customer service, organizational, and interpersonal skills, with excellent multi-tasking and prioritization
Professional demeanor, self-motivated, and dependable
Ability to communicate effectively with all personnel levels within the organization
Ability to work as a team to cover other PCCs without being asked
Strong phone communication skills, ability to develop strong rapport over the phone
Ability to adapt and apply guidelines and procedures
Preferred Knowledge, Skills, and Experience
Experience working in EMR

Keywords: US Medical Management, Grand Rapids , Patient Care Coordinator, Other , Grand Rapids, Michigan

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