Teller - Full Time

Company: First United Credit Union
Location: Grandville
Posted on: November 23, 2021

Job Description:

We are looking for new team members to join First United Credit Union as full-time Tellers, both branch-based and in a float position, for our branch in Grandville, MI.Position Purpose: The primary responsibility for this position is to assist First United Credit Union in living out our Vision with our members, "Your Financial Partner providing personal community and innovative service."-- - A key component of this responsibility is to identify member needs and recommend First United Credit Union solutions that will allow each member to improve their financial life. In addition, is responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required. Ensures members are promptly and professionally served.Job Summary: The Teller role is responsible for receiving and processing member transactions including, but not limited to, cash and check processes, deposits, transfers, and loan payments. Assists members with account maintenance and changes. Collaborates with branch staff to cross-sell and increase member share of wallet. Ensures security and compliance procedures are followed in all transactions.Responsibilities: Independently receives and processes customer financial transactions including: deposits, withdrawals, transfers, and loan payments. Follows check procedures, check/cash handling processes, and ensures accuracy in all transactions. Educates and supports members to utilize Online Banking Portal. Provides exceptional member service, adheres to policies and procedures, and contributes ideas to improve member experience.Conducts problem-solving strategies to help both the member and the credit union. Completes account maintenance, CD maintenance, process disputes, stop payments, Card Services requests, check order requests, basic loan payment information, member account changes, and fee schedules, both accurately and efficiently. Follows established procedures and guidelines for check holds, outgoing funds, non-member transactions, and safe deposit boxes.Collaborates with branch staff to effectively cross-sell products and services, and close deals to increase member service.Follows security procedures and ensures appropriate steps are taken to correct unsatisfactory conditions.Preferred Education and Experience: Sales Experience.Cash Handing Experience.Knowledge of CU*Answers system a plus.Excellent written and verbal communication skills.Job Type: Full-timePay: $16.00 - $19.00 per hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCommission payEducation:High school or equivalent (Preferred)Experience:Sales: 1 year (Preferred)Banking: 1 year (Preferred)Customer service: 1 year (Preferred)Work Location: One location

Keywords: First United Credit Union, Grand Rapids , Teller - Full Time, Other , Grandville, Michigan