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National Tech Support Specialist - Building Automation

Company: Stiles Machinery
Location: Grand Rapids
Posted on: November 22, 2021

Job Description:


This position provides technical support to customers, Field Service Representatives (FSRs) and other team members. Technical support will include problem identification and problem resolution in the following areas: hardware, software, programming, applications and operations. The National Technical Support Specialist will be responsible for ownership and resolution of all Technical Support issues at the National level.

  • Assist customers and FSRs with troubleshooting problems/issues, determining needs for installations and service work.
  • Responsibility and ownership for resolution of all National Technical Support issues.
  • Act as a direct liaison to the factories to resolve technical issues.
  • Perform site lead duties for project level installations.
  • Provide field service support to regional teams as needed.
  • Communicate to regional teams any technical modifications and enhancements on products.
  • Assist Regional offices with product training of FSRs through planned training sessions and fieldwork.
  • Assist the Parts Department on technical issues, stocking levels and new machine parts inventories.
  • Assist the Documentation Specialist with identification of customer's documentation needs.
  • Assist in selling services to existing and potential customers. This includes support contracts, training courses, preventive maintenance, etc.
  • Achieve and maintain expert status on equipment and processes.

    • 3 years progressive experience with Building Automation equipment
    • Bachelor's Degree in Engineering or equivalent experience
    • Three years or more troubleshooting experience Associated topics: deskside, front desk, help, help desk, information technology, support, technical, technical support, technician iii, technology

Keywords: Stiles Machinery, Grand Rapids , National Tech Support Specialist - Building Automation, Other , Grand Rapids, Michigan

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