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Site Administrator

Company: GTL
Location: Grand Rapids
Posted on: November 22, 2021

Job Description:

GTL is currently seeking a Site Administrator to join our team. The Site Administrator is responsible for managing key functions of client process administration and operational support. They are also responsible for inputting all information required for inmate accounts, telephone call records and recording.This is remote based position in Michigan. Responsibilities Include:

  • Manage the access lists to include enrollments, changes, deletions, etc.
  • Manage portions of the inmate enrollment process to include fingerprint and voice file management.
  • Responsible for resolving any problems that may arise with an inmate call access list or the inmate Pin numbers.
  • Assist the facility staff with any investigations and or queries and questions pertaining to the inmate telephone system.
  • Compile reports as needed.
  • During any emergency situations at facility, the Site Administrator may be required for on-call duty during evening hours and/or weekends.
  • Create problem tickets and monitor for resolution.
  • Interact in a professional manner with customers to foster positive relationships.
  • Additional tasks as assigned by supervisor.Required Qualifications:
    • A minimum of 2 years of Office Administrative or Clerical work experience
    • High School Diploma or equivalent is required; post graduate training and/or education is preferred
    • Basic knowledge of Microsoft Office products to include (Word, Excel, and Outlook)
    • Strong verbal and written communication skills
    • Strong customer focus driven skillset; ability to develop strong partnership
    • Must be pro-active, self-sufficient and highly productive with minimal guidance/supervision
    • Ability to multi-task and meet deadlines
    • Must be able to work the assigned hours and any on-call requirements
    • Candidates must pass a pre- employment background investigation and drug testing screen for GTL as well as for the corrections facility (for initial employment, in addition every 3 months thereafter throughout employment)GTL, an innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government. GTL leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.GTL is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.#IND123

Keywords: GTL, Grand Rapids , Site Administrator, Other , Grand Rapids, Michigan

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