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Call Center Representative

Company: Independent Bank
Location: Grand Rapids
Posted on: November 22, 2021

Job Description:

Be Safe, Be Healthy, Be Independent! Are you an experienced Customer Service Representative looking to progress in your career? If so, we need you! At Independent Bank , we know that you want to be independent, with career growth and stability from an employer you can trust. Investing in your career can feel overwhelming when there are so many choices, and we understand your time is valuable. We are committed to making a positive difference in the lives of our clients, shareholders, and the communities we serve, and will empower you to Be Independent. About the Job: As a Hub (Call Center) Banker, you will be an integral part daily activities of the Hub. This position requires rotating shifts. Ability to work various schedules, including late hours. Primary responsibility to provide prompt, friendly, courteous customer service to individuals via verbal and written communications. Available Shift: Monday - Friday from 11:30am - 8:00pm with rotating weekends. Why You Should Apply:

  • Competitive compensation package.
    • Additional incentive offered based on group and individual performance.
    • Accommodating and flexible paid time off.
    • A knowledgeable, goal-driven, and exciting team of colleagues.
    • Exposure to different areas of banking and the ability to work with leaders within the industry.
    • Community-focused events and volunteer opportunities. What You Will Do:
      • Answer inbound calls in a fast paced environment
      • Assist customers with account information and access to telephone banking.
      • Provide assistance to customers with overdrawn accounts.
      • Prepare letters, emails and provide follow up on all aspects of customer communication needs
      • Provide service to customers in all facets of online banking, mobile banking, and bill pay needs.
      • Support new accounts opened on-line
      • Process stop-payments, card disputes and fax requests,
      • Provide clerical support for various report preparation and account monitoring
      • Escalate issues as they arise.
      • Manage multiple projects and priorities without losing focus.
      • Perform additional duties as assigned. What We're Looking For:
        • High School Diploma or related required. Associates degree in a related field preferred.
        • High level of proficiency in Microsoft Office, comfort with new technologies, and ability to learn new processes.
        • Branch and/or Customer Service experience required.
        • Excellent verbal and written communications.
        • Rotating shifts. Ability to work various schedules, including late hours. Be Bold. Be YOU. Be Independent!

Keywords: Independent Bank, Grand Rapids , Call Center Representative, Other , Grand Rapids, Michigan

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