Senior Appliance Repair Technician - Grand Rapids, MI

Company: Asurion
Location: Grand Rapids
Posted on: July 19, 2021

Job Description:

Senior Appliance Repair Technician

Up to $31.10 hour (overtime may be available)

$10,000 Sign On Bonus after 90 Days of Employment

Company Provided Van

Annual Company Bonus (Up to 5%)

Full Time Hours: Minimum of 5 days/week between 7:00 a.m. – 6:00 p.m local time; Weekend shifts provided per business needs; Exact shifts provided after Training

Job Location: Market City and Market State

Overview

This is the perfect role for any service repair expert ready to grow their repair skills with provided training and support! Here at Asurion®, helping people is what we do best. For more than 20 years, we’ve partnered with companies like Amazon®, GE®, and Samsung® to protect, repair, and replace devices and appliances for millions of people around the world. Now, we’re offering a new way to help—and that’s where we need you. Our Senior Appliance Repair Technicians are the face of Asurion and heroes to our customers with broken TVs and appliances . As we expand our Asurion Appliance+ program,  we’re looking for talented repair technicians to join our team to help provide hassle-free support. Whether you’re just starting out or have years of experience, we have openings—and a lot to offer, from competitive pay and healthcare benefits to tuition reimbursement and ongoing training.

Our Senior Appliance Repair Technicians travel in a fully equipped Mobile Repair Unit (Van) and provide on-site diagnosis and repair. Our Technicians upsell our customers on additional Asurion products to allow our customers to stay connected with our products and services. 

What You Will Do 

• Masterfully completes all appliance repairs and meet or exceed Asurion quality standards
• Train team of technicians to work efficiently with all customers and parts and ensure effectiveness of all site operations according to objectives
• Use personal vehicle with travel to and from the Forward Stocking Location (up to 60 miles each way) and using company vehicle to travel to several customers’ locations throughout a designated region
• Drive company vehicle safely and responsibly to and from customer locations in a variety of situations including heavy traffic and inclement weather
• Learn and apply the details of the Appliance+ and other Connected Home products, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
• Bring sales experience to consistently sell the Appliance+ and other Connected Home products and Serve, Solve, and Sell on every customer interaction
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion core values
• Maintain truck stock inventory within the prescribed company guidelines and standards
• Complete all required OEM/brand technician training and proactively seek to remain a knowledgeable expert in the repair industry
• Complete Training Certification for all applicable lines of business and appliance manufacturers
• Utilize company provided handheld device to update work order status in a timely mannger
• Accurately track working hours, including lunch breaks
• Duties, responsibilities, and activities may change at any time with or without notice

You are a Good Fit if You Have

• Minimum of 5 years' experience as an appliance repair technician, including sealed system proficiency
• EPA (refrigerant handling) certification is required
• Customer Service experience and ability to interact with customer for extended periods
• Ability to use basic hand tools and industry diagnostic and repair equipment (Volt-ohm meter, Amprobe, CO detector, etc.)
• Experience selling and upselling to customers
• Valid driver’s license and satisfactory driving record with at least 1 year of driving experience
• Strong problem-solving skills, attention to details, organized, and results oriented
• Strong interpersonal skills, effective verbal, and written communications
• Ability to establish priorities and proceed with objectives with minimal supervision
• Positive attitude and dedication to teamwork
• A comfort around dogs, cats, and other pets that may be present in the customers’ homes
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED

We Take Care of You

• Earn up to 20-25% on top of hourly rate for sales of Appliance+ and other Connected Home products
• Competitive and incentive-based pay (Up to 5% Annual Bonus)
• Benefits including health, dental, and vision
• Retirement Savings Plan (401k with employer match)
• Paid time off and paid holidays
• Tuition reimbursement program
• Ongoing training to grow your skills
• Techline support

Keywords: Asurion, Grand Rapids , Senior Appliance Repair Technician - Grand Rapids, MI, Other , Grand Rapids, Michigan