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Senior Desktop Engineer

Company: BDO
Location: Grand Rapids
Posted on: June 12, 2021

Job Description:

Job Summary

BDO's Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.

The Senior Desktop Operations Engineer is responsible for the creation, implementation and maintenance of technical solutions for the standard BDO PC environment with a focus on complex, wide-reaching software deployments and systems. The Senior Desktop Operations Engineer provides guidance and influences the direction regarding the support and maintenance of the workstation image, management system operation and security solutions. This role collaborates directly with all levels of National IT leadership as well as mentors junior engineers. Additionally, the Senior Desktop Operations Engineer Independently creates, modifies and oversees implementation of desktop security solutions and policies.



  • HS diploma or GED, required
  • Bachelor's degree in Computer Sciences, Information Systems or other equivalent field, preferred


  • Four (4) or more years of experience in technical support OR two (2) or more years of experience as Desktop Engineer, required
  • Three (3) or more years of experience with software development or coding solutions, preferred
  • Three (3) or more years of experience with enterprise workstation management solutions, preferred


  • CompTIA Security+ Certified Professional certification, preferred
  • Systems Security Certified Practitioner (SSCP) credential, preferred


  • Advanced knowledge of Microsoft Windows, required
  • Experience with Microsoft .NET development, preferred
  • Experience with Microsoft C# development, preferred
  • Experience with Citrix XenDesktop and/or XenApp, preferred
  • Experience with the following products and/or technologies, preferred:
  • Wise Package Studio
  • Microsoft System Center Endpoint Protection
  • Microsoft System Center Configuration Manager
  • CarbonBlack Application Control Solution
  • Microsoft SQL
  • Microsoft Active Directory
  • Scripting tools, such as VBScript, Wisescript and/or Powershell

Other Knowledge, Skills & Abilities:

  • Strong verbal and written communication skills
  • Excellent interpersonal and customer relations skills
  • Capacity to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details
  • Capable of successfully multi-tasking while working independently or within a group environment
  • Ability to rely on extensive experience and judgment to plan and accomplish goals
  • Capable of working well under pressure while dealing with unexpected problems in a professional manner
  • Capable of communicating and interacting with all levels of employees and management
  • Ability to interact and build relationships and consensus among people
  • Solid analytical and diagnostic skills to identify issues / problems and develop recommendations for effective resolution
  • Advanced knowledge and understanding of standard applications and all aspects of desktop environments
  • Basic to intermediate knowledge and understanding of cryptography technologies, including encryption, key management and secure protocols
  • Basic to intermediate knowledge and understanding of networking and communication technologies, including TCP/IP protocol, remote access methods, firewalls and wireless protocols

Keywords: BDO, Grand Rapids , Senior Desktop Engineer, Other , Grand Rapids, Michigan

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