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Service Writer - Michigan Kenworth

Company: CSM Companies
Location: Grand Rapids
Posted on: June 12, 2021

Job Description:

Michigan Kenworth is seeking a talented individual to take on our Service Writer role within our Body Shop at the Grand Rapids location. This position is ideal for someone who has the ability to work in a dealership environment, sufficient computer skills, and excellent communication skills. This is a great opportunity to join a high performing team within a growing and successful dealer group!


  • Create a positive initial contact with body shop service customers
  • Insure that all service phone calls are handled professionally and expediently
  • Work closely with body shop technicians to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

  • Open and close repair work orders
  • Discuss service issues with customer and create an accurate description of customer's service problems and requests
  • Determine method of payment and explain payment requirements to customer before work commences
  • Process payments made with cash, checks, and credit cards
  • Maintain communication with customer as necessary during the repair process
  • Maintain complete knowledge of OEM and vendor warranties


  • High School Diploma required
  • Ability to sell service work
  • Ability to work with customers in a variety of situations
  • Effective written and oral communication skills
  • Sufficient computer skills
  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 pounds on an occasional basis

Keywords: CSM Companies, Grand Rapids , Service Writer - Michigan Kenworth, Other , Grand Rapids, Michigan

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