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Customer Service

Company: American Seating Co
Location: Grand Rapids
Posted on: June 10, 2021

Job Description:

American Seating is one of the country's top providers of transportation seating. Our commitment to our customers, to our country and to all things seating is what we're all about. American Seating Company prides themselves on staying competitive in the global markets, living a friendly and team-based culture, and giving back to the community through involvement and sustainable efforts. Come have a seat with history and apply TODAY!

POSITION SUMMARY:

The Aftermarket Parts Coordinator identifies customer requirements, determines availability, cost, and price to furnish the order, while reviewing details with the customer. Other duties include managing orders from receipt through shipment, communicating with customers, resolving issues as needed and collaborating effectively with internal departments.

PRIMARY DUTIES & RESPONSIBILITIES:

  • Manages aftermarket inquiries from O.E.M. and end user customers. Coordinates orders with various departments to assure on time and complete shipment of orders.
  • Researches customers' existing layouts and specifications to identify their requirements and promote accurate orders.
  • Works with internal customers to determine availability, cost and pricing, and identifies possible substitutes where necessary.
  • Receives parts order from customer and prepares it to the specification for write up and registration with engineering.
  • Forwards customer required specifications to engineering for part number creation. Checks availability of inventory with Master Schedulers, Planners and Purchasing.
  • Receives part numbers for order entry from data processing for BPICS, in order to schedule and manufacture product after ascertaining applicable part numbers.
  • Evaluates requests for changes, advising customer of time and dollar impact. Writes up change and enters computer.
  • Helps facilitate field service requests and warranty issues with the appropriate internal departments for resolution. Processes credits and debits as required per company policy.
  • Responds to RFI from Sales, Customers and OEM's to communicate and establish quotations for pricing, availability, and lead times.
  • Provides current parts in lieu of obsolete parts to departments and customers to facilitate clean orders.
  • Designs, records, and implements departmental policies, procedures, and processes.
  • Assists in training and answering product questions.
  • Updates part price lists and costs to quote customer current pricing.
  • Manages warranty claims as per the RGA process working closely with Quality to ascertain any quality issues and replace customer product as required issues and ensure timely response to customers and internal departments

MINIMUM REQUIREMENTS:

  • Associates degree is required, Bachelor's degree preferred.
  • Minimum two to four years' experience in customer service.
  • Prior experience in account management, customer service and manufacturing preferred.

SKILLS REQUIRED:

  • Aptitude for accuracy and patience.
  • Proficient in MS Office, ability to learn proprietary software.
  • Ability to demonstrate organizational skills.
  • Order processing knowledge.
  • Ability to read technical drawings and blueprints.
  • Well-developed communication and interpersonal skills with the ability to interpret and translate facts, as well as resolve conflict and issues.
  • Ability to interface directly and effectively with customer and team members primarily through email, phone contact and team meetings.
  • Displays capability to be self-directed and motivated.

WORKING CONDITIONS:

  • Job typically functions in normal office environment with little discomfort from temperature changes, noise, heat, dust, and the like. Travel to multiple work sites may be required.
  • Extended work hours occasionally required.
  • Work requires frequent keyboarding and, in some cases, periodic stooping, bending, climbing and kneeling.
  • Work requires concentration on figures, paperwork, data etc. and includes pressures related to meeting deadlines, scheduling requirements and simultaneous projects. Work is affected by distracting influences such as people, telephone calls, etc.

BENEFITS:

  • 401(k) employer contribution
  • Tuition Reimbursement
  • 10 Paid Holidays
  • Medical, Dental & Vision Insurance
  • 10 paid holidays
  • Safety Shoes Reimbursement
  • Safety Glasses Reimbursement

COVID-19 PRECAUTION(S):

  • Personal protective equipment required and provided
  • COVID-19 health screenings
  • Sanitizing procedures in place

This job description is intended to describe the type and level of work being performed by a person assigned to this job. It is not an exhaustive list of all duties and responsibilities required by a person so classified.

American Seating Company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Keywords: American Seating Co, Grand Rapids , Customer Service, Other , Grand Rapids, Michigan

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