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Residential Coordinator

Company: MOKA
Location: Muskegon
Posted on: June 10, 2021

Job Description:

Residential Coordinator

FT w/benefits

The Residential Coordinator directs the day to day operations of multiple residential programs, providing supervision to the home supervisor(s), and oversees residential services and community based supports provided to individuals with developmental disabilities.

Essential Functions: Include the following, other duties may be assigned

Provide leadership and direct supervision for several supervisors including recruitment, hiring, training, performance monitoring and evaluation.

Provide systems analysis for residential and community based services. Recommending and participating in system redesign as needed.

Ensure consistency in quality of services throughout the region and promote continuous quality improvement throughout the region through the use of training, technology, and communication.

Monitor service delivery (residential, community based supports, clinical, supports coordination) to ensure timely and effective implementation of person centered plans.

Participate in residential and community based support staff recruitment, interviewing, and hiring to the extent necessary to ensure consistency, quality, and efficiency between departments as well as throughout the region.

Participate in residential support staff performance monitoring and evaluation in conjunction with supervisors, including on site observation, commendations, reviewing performance appraisals and approving corrective action.

Ensure the establishment and maintenance of staffing patterns in the homes that meet the needs of persons served while ensuring efficient and effective use of human and techno- logical resources.

Participates in establishing budgets and cost controls, prioritizing expenditures, reviewing budget reports and directing supervisors on such issues.

Coordinate physical plant maintenance, major repairs, and equipment purchasing with the residential supervisors and designated personnel at the corporate office to ensure timeliness and quality.

Ensure compliance with agency, accreditation, licensing, contract, and legal requirements, including monitoring compliance, preparation and participation in audits, and developing and monitoring corrective action plans as necessary.

Review adverse event reports, monitor trends and take action to prevent or minimize ad- verse effects of these events. Identify and coordinate clinical issues with key clinical team members.

Investigate recipient rights complaints and conduct investigations and complete reports as needed.

Attend a variety of meetings and participate in assigned committees both in areas of collecting information for self and/or staff and contributing ideas and information.

Monitor the use or non-use of funds in the Resident Trust Account and problem solve irregularities with supervisors and supports coordinators as needed.

All employees will respond to health risks or any hazardous condition(s) and communicate using the agency hierarchy any potential health risk, hazardous or unsafe condition(s).


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

This position requires a Bachelor's degree and at least four years progressively responsible supervisory experience in a related field, experience working with individuals with development disabilities, a working knowledge of AFC licensing rules, CARF accreditation standards and community mental health contract requirements. An equivalent combination of education and experience may be considered.

Language Skills

Must possess the ability to analyze and interpret a variety of information, in written and oral form, normally associated with systems analysis, quality assurance and quality improvement activities. Ability to communicate in person, on the telephone, and in written form.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Must possess the ability to problem solve and make decisions in a variety of situations and direct others effectively in carrying out those determinations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations

A validated State of Michigan driver's license, Community Mental Health training and CPR and First Aid training.

Other Qualifications

Must possess the ability to work independently and work cooperatively as part of a team. Must possess the ability to think creatively when reviewing existing procedures and proposing improvements as well as the ability to develop and implement creative strategies. Ability to represent MOKA at meetings and convey information, move to and from various work sites such as meeting locations and homes. Ability to respond to "beeper" calls on a 24 hour basis.

Physical Demands

Medium Work - Exerting 20 to 50 pounds of force occasionally, or 10 to 25 pounds of force frequently, or greater than negligible up to 10 pounds of force constantly, to move objects. Physical demand requirements are in excess of those for Light Work.

Work Environment

Are normally in an indoor residential or office environment. May include exposure to outside atmospheric conditions experienced in traveling to various work sites and residential maintenance activities.

Keywords: MOKA, Grand Rapids , Residential Coordinator, Other , Muskegon, Michigan

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