Personal Shopper, Micro Fulfillment Center
Posted on: June 9, 2021
At SpartanNash, relationships matter, and our Corporate team
takes that sentiment to heart in the way we work as one totally
aligned team, support and respect each other and share the highest
standards of excellence. We're always looking for the next great
idea or a new way to approach a challenge, and we collaborate and
innovate to achieve our goals.
5199 68th St SE - Caledonia, Michigan 49316
Responsible to support the picking, packing, and shipping of the
eCommerce operation. Assist in fulfillment of all grocery orders,
ensuring that orders are picked and shipped within the customer
expected lead times.
Career Framework Job Level: W1
High School Diploma
One year - retail, warehouse or other related experience
- Follow eCommerce process for receiving customer's online
grocery orders and efficiently fulfilling orders.
- Review customer comments/special instructions, as applicable,
to ensure product selected matched customer's requests; follow up
on issues as necessary (i.e., product substitutions, etc.)
- Properly handle all items in a customer's order to ensure the
highest quality, specifically perishables and delicate items,
during selection of items and packing of products to minimize
damage and to ensure customer satisfaction
- Scan order products, confirm products priced by the pound
(i.e., produce, deli, and meat/seafood) and substituted items
- Report customer issues, shorts, overages, damages to leadership
- Responsible to provide focused and effective customer service.
Implement the Company service program(s) and model high standards
of service to achieve positive customer satisfaction
- Assist in stocking merchandise throughout the Micro-Fulfillment
- The above statements are intended to describe the general
nature and levels of work being performed as assigned for this job.
This is not intended to be an exhaustive list of all
responsibilities, duties, and requirements; additional
responsibilities may be assigned as needed.
The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
May be required to lift and/or move up to 30 pounds frequently
and up to 50 pounds occasionally. While performing the duties of
this position, the employee is subject to a typical retail store
environment (varied temperatures) and is frequently exposed to
outside weather conditions. The employee will be exposed to
refrigerated/freezer coolers on a frequent basis. The noise level
in the work environment is usually low to moderate.
SpartanNash is a certified Military-Friendly employer. Veterans
are encouraged to apply!
We are not able to sponsor work visas for this position.
SpartanNash is proud to take care of the people who take care of
our business through our robust and competitive Total Rewards
benefits package. Learn more here.
SpartanNash is an Equal Opportunity Employer who celebrates
diversity and believes employing a diverse workforce is key to our
success. We are committed to providing equal employment
opportunities to all individuals.
Keywords: SpartanNash, Grand Rapids , Personal Shopper, Micro Fulfillment Center, Other , Caledonia, Michigan
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