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Personal Shopper, Micro Fulfillment Center

Company: SpartanNash
Location: Caledonia
Posted on: June 9, 2021

Job Description:

At SpartanNash, relationships matter, and our Corporate team takes that sentiment to heart in the way we work as one totally aligned team, support and respect each other and share the highest standards of excellence. We're always looking for the next great idea or a new way to approach a challenge, and we collaborate and innovate to achieve our goals.

Location:

5199 68th St SE - Caledonia, Michigan 49316

Job Description:

Position Summary:

Responsible to support the picking, packing, and shipping of the eCommerce operation. Assist in fulfillment of all grocery orders, ensuring that orders are picked and shipped within the customer expected lead times.

Career Framework Job Level: W1

Education:

High School Diploma

Experience:

One year - retail, warehouse or other related experience preferred.

Responsibilities:

  • Follow eCommerce process for receiving customer's online grocery orders and efficiently fulfilling orders.
  • Review customer comments/special instructions, as applicable, to ensure product selected matched customer's requests; follow up on issues as necessary (i.e., product substitutions, etc.)
  • Properly handle all items in a customer's order to ensure the highest quality, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction
  • Scan order products, confirm products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items
  • Report customer issues, shorts, overages, damages to leadership immediately
  • Responsible to provide focused and effective customer service. Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction
  • Assist in stocking merchandise throughout the Micro-Fulfillment Center
  • The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties, and requirements; additional responsibilities may be assigned as needed.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is frequently exposed to outside weather conditions. The employee will be exposed to refrigerated/freezer coolers on a frequent basis. The noise level in the work environment is usually low to moderate.

SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!

We are not able to sponsor work visas for this position.

SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more here.

SpartanNash is an Equal Opportunity Employer who celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.

Keywords: SpartanNash, Grand Rapids , Personal Shopper, Micro Fulfillment Center, Other , Caledonia, Michigan

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