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Remote SaaS Platform Technical Support Representative

Company: VirtualVocations
Location: Grand Rapids
Posted on: May 7, 2021

Job Description:

A software technology company is searching for a person to fill their position for a Remote SaaS Platform Technical Support Representative. Core Responsibilities of this position include: Providing first-class support, customer service, and instruction to a diverse user base Answering general Inquiries from users via Phone, Live Chat, and Email Troubleshooting system behaviors to identify bugs or alleviate user confusion Skills and Requirements Include: Have a quiet place to work, free from distractions Quick learner and creative thinking skills Able to explain concepts of varying complexity via voice/text Experience in tech support and comfortable troubleshooting web applications Have a basic understanding of HTML and CSS

Keywords: VirtualVocations, Grand Rapids , Remote SaaS Platform Technical Support Representative, Other , Grand Rapids, Michigan

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