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Support Specialist (server hardware)

Company: Service Express
Location: Grand Rapids
Posted on: February 25, 2021

Job Description:

If you're...

  • Driven by helping others
  • Energized by solving challenging problems
  • Motivated by being a SME to your peers and embrace sharing your knowledge
  • Motivated by working in collaborative team atmospheres
    You may be interested in our Support Specialist (server hardware) position that we have available! This opportunity provides 24x7 support and includes providing outstanding remote Level 1 Server Support to Service Express Field Service Engineers and customers.

    What You'll Be Doing
    • Providing triage on support tickets on multiple server product families with and emphasis on IBM products
    • Assisting with call home responsibilities and other various administrative duties
    • Assist in the day to day administrative functions of Product Support
    • Guide and recommend to customers on a regular basis value-add support solutions while being conscious of bottom-line impact for both Service Express and customer.
    • Consult with users and customers internally and externally across various functions to engage in system analysis and determine functional support and solution specifications.
    • Confirm clear and consistent documentation on support
    • Participate and provide on-call availability for 24x7 customer needs as part of a scheduled rotation.
    • Ongoing development and improvement of communications

      Skills And Knowledge

      Education: High School Diploma and 2 years of technical training preferred or equivalent related work experience

      Experience: 2-5 years' experience as a Field Service Engineer preferred

      License/Certifications: A+ is preferred and Server + is a requirement within 6 months of joining team

      Software: Familiarity with Windows, Unix, and Linux is preferred

      Hardware: Experience with the following Server types is preferred: HP9000/3000, IBM RS6000/AS400, DEC VAX/Alpha, SUN Sunfire/Enterprise, HP Proliant, IBM Enterprise Power Systems, EMC, NETAPP, IBM xSeries

      Travel: 25%

      Why Work For Service Express?

      Service Express is a Grand Rapids, MI based data center maintenance company seeking talented and successful individuals with integrity and a strong work ethic.

      We believe people join cultures not companies. At Service Express, our Core Value is to "work with our employees to help them achieve their personal, professional and financial goals." Our philosophy has always rested on the belief that when our employees achieve their goals, the company will flourish.

      By combining a proactive approach to better service and better solutions, we create long-term partnerships with customers based on mutual respect, trust and loyalty.

      We continue to grow more every year and our employee and customer focused approach to business has helped generate double-digit growth since our start in 1993. Here you are more than an employee; you are a member of the Service Express Team.

      We aren't the only ones that think Service Express is a great company, though!!!
      • Named by Forbes as one of America's Best Small Companies
      • Made the list of the Top Company Cultures by Entrepreneur.com and CultureIQ
      • Consistently been named one of the 101 Best and Brightest Companies to Work For
      • Among the Inc. 5000 fastest-growing private companies in America

        Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.

Keywords: Service Express, Grand Rapids , Support Specialist (server hardware), Other , Grand Rapids, Michigan

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