Teller (Float)
Company: FlagStar Bank
Location: Grand Rapids
Posted on: January 10, 2021
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Job Description:
The teller is responsible for interacting with customers and
providing exceptional service by greeting them as they enter one of
our branches, and by processing financial transactions in an
accurate, efficient, and friendly manner while maintaining
operational standards. This position requires professional
conversations with customers to identify their needs for additional
services and by introducing them to a banker. This entry level
branch position is primarily responsible for processing
transactions in the branch and will be responsible for assisting
the team in meeting branch goals.Job Responsibilities:* Process
Transactions/Customer Service. Greet customers and ask questions to
determine their needs. Process financial transactions (cash and
non-cash bank transactions, balance inquiries, cashier's checks,
money orders, cash advances with credit cards, etc.) in an accurate
and efficient manner in accordance with operational and regulatory
guidelines. Assist with customer questions and/or issues relating
to their accounts. The Teller position is one of the primary
transaction positions within a branch.* Meet and exceed Teller
referral expectations by acquiring and maintaining knowledge of
bank products and financial services. Educate customers on bank
products and financial services and make referrals to a banker when
a potential opportunity has been identified. This may include
participation in 'Call Nights'.* Maintain operational standards
including balancing cash drawers at the end of each shift,
processing CTR reports and transactions, and opening and closing
procedures of the branch. May also include ATM and vault balancing,
opening and closing procedures of the branch, etc. Acquire and
maintain up-to-date knowledge of applicable policies, procedures,
guidelines and bank operating systems.Job Requirements:* 6+ months
cash handling experience required * 6+ months of finance, sales or
customer service experience required * HS Diploma, GED or Foreign
Equivalent, required * Ability to welcome and establish
relationships by getting to know every customer in order to provide
an outstanding customer experience.* Demonstrated computer
proficiency* Educate clients on bank products and financial
services and make referrals when a potential opportunity has been
identified* Strong listening, verbal and written communication
skills* Demonstrated ability to work well in a team environment*
Demonstrated ability to follow company policies, guidelines and
procedures* Strong attention to detail and ability to multi-task*
Demonstrated ability to maintain confidentiality using tact and
diplomacy* Maintain professional dress attire and demeanor* Ability
and willingness to work branch hours, including weekends and some
eveningsL-Hrly
Keywords: FlagStar Bank, Grand Rapids , Teller (Float), Other , Grand Rapids, Michigan
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