GrandRapidsRecruiter Since 2001
the smart solution for Grand Rapids jobs

Senior Director, Digital & eCommerce

Company: SpartanNash
Location: Grand Rapids
Posted on: September 16, 2020

Job Description:

Description SpartanNash is a value-added wholesale grocery distributor - supplying more than 2,100 independent grocery retail locations throughout the United States - as well as a grocery retailer, with more than 155 corporate supermarkets in nine states. We also serve the military community through our MDV division; in addition to offering premier fresh produce distribution through Caito Foods and third-party logistics through BRT.

At SpartanNash, relationships matter, and our Corporate team takes that sentiment to heart in the way we work as one totally aligned team, support and respect each other and share the highest standards of excellence. We're always looking for the next great idea or a new way to approach a challenge, and we collaborate and innovate to achieve our goals.

A day in the life of the Sr Director, Digital & eCommerce is never the same but, in this role, you will play a critical role in leading an organizational transformation and translating the needs of customers and key external partners into a rich digital experience. This role will be responsible for driving growth through technology strategies for enhanced business agility. The role will partner with executives and organizational leaders to produce online experiences representing the voice of customers across the web, mobile and social media applications.

This person will identify and develop technologies to drive user adoption and business readiness across all digital channels (Owned and Paid). They will own the adoption of new digital technologies from channels and processes and data to the operating model, incentives, and culture using data-driven insights to deliver on key business initiatives. The initial objectives are to develop and implement a detailed Digital Commerce Strategy based on a customer experience roadmap and a detailed view of key user needs.

What You'll Do:

This role will be responsible for key initiatives and strategies such as, but not limited to: Investing in automation capabilities to rapidly respond to customer and provider interaction expectations

Developing sophisticated reporting and analytics capabilities to interpret business, customer, and key partner needs

Building innovative interfaces to gather data to deliver differentiating services to customers and partners

Creating mechanisms to deliver content and offers across all relevant channels

Conducting analysis of market trends and developments in technology and customer behavior

Converting existing platforms to establish a mature, safe, and cost-effective technology footprint

Partner with other leaders and teams to develop a cohesive 3 to 5-year digital strategy document as well as adopt a 60-90-180-day path to execute critical strategy constructs. This will include ensuring the business has the right platform to scale a technology driven approach. In addition, the strategy needs to include bringing any existing legacy business footprint into the digital age.

Map digital capabilities to strategic priorities leveraging key insights from voices of customer/producer/provider/business.

Serve as the leader for the digital marketing team and integrate it with the ecommerce team to leverage commerce across the digital spectrum along with responsibility for the ecommerce operations field team and future centralized fulfillment organizations.

Sound Like You? Here's what you'll need:

Bachelor's degree required in Information Technology, Computer Science, Digital Media, Mathematics, Statistics, or Business Administration.

8+ years in Digital Engagement Strategy Development and/or Execution.

5+ years in Customer Focused large-scale social channel development and strategy experience

10+ years of digital marketing ad-tech or IT leadership with large system integrations and digital implementations for customer acquisition and digital footprint growth.

Entrepreneurial in spirit.

Demonstrated ability to drive organization-wide initiatives.

Demonstrated ability to build, develop and grow on-shore, near-shore, and off-shore teams.

Understanding of and experience building business cases for large technical projects including deep technical insights.

Charismatic leader with evidence of strong leadership and communication skills at an executive level.

Strong interpersonal skills; able to build and maintain key relationships, internally and externally.

Able to manage and strategically lead a team.

Able to work cross-functionally and collaborate with key matrix partners.

Ability to conduct root-cause analysis across functions to understand gaps and areas of opportunity.

Understands how to drive and lead through change.

Innovative, strategic thinker and detail oriented.

Action-oriented, holds oneself and team accountable to drive and deliver results.

Ability to tell the customer story through digital interactions.

Open communicator; excellent oral and written communication skills.

Ability to work effectively in dynamic, rapidly changing, team-based environment.

Deep understanding of SEO/SEM/UI-UX/Customer Persona Mapping.

Preferred Experience and Education Requirements Familiarity with information security, IT / Data governance and quality control.

Background in online channels and AMP/PWA Stack

Advanced degree preferred; particularly in Digital Media, Information Technology, Computer Science, Mathematics, Statistics, or Business Administration.

You have been redirected to a SpartanNash job page

Keywords: SpartanNash, Grand Rapids , Senior Director, Digital & eCommerce, Other , Grand Rapids, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Deliver with Uber Eats - Great for Students
Description: Deliver with Uber Eats - Great for Students Saginaw, MI 2854 C2-692553 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on (more...)
Company: Uber Eats
Location: Saginaw
Posted on: 09/18/2020

Flexible Schedule - Deliver with Uber Eats
Description: Flexible Schedule - Deliver with Uber Eats Saginaw, MI 2854 C2-219791 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on (more...)
Company: Uber Eats
Location: Saginaw
Posted on: 09/18/2020

Deliver Food with Uber - Flexible Gig
Description: Deliver Food with Uber - Flexible Gig Saginaw, MI 2854 C2-195230 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Saginaw
Posted on: 09/18/2020


Earn cash this Summer. Deliver with Uber
Description: Earn cash this Summer. Deliver with Uber Saginaw, MI 2854 C2-581061 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Saginaw
Posted on: 09/18/2020

Customer Service/Sales
Description: Customer Service/Sales 303056765 Saginaw, Michigan, US, 48663 Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs (more...)
Company: The Home Depot
Location: Saginaw
Posted on: 09/18/2020

CDL-A Dedicated Truck Driver
Description: We are Hiring Now for Experienced Dedicated Routes USA Truck Dedicated Services Division is growing and expanding and now is
Company: USA Truck
Location: Portage
Posted on: 09/18/2020

Food Delivery - Weekly Pay
Description: Food Delivery - Weekly Pay Saginaw, MI 2854 C2-683834 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends amp quot (more...)
Company: Uber Eats
Location: Saginaw
Posted on: 09/18/2020

Delivery Driver - Make Money This Semester
Description: Delivery Driver - Make Money This Semester Saginaw, MI 2854 C2-631341 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on (more...)
Company: Uber Eats
Location: Saginaw
Posted on: 09/18/2020

Deliver with Uber on your schedule
Description: Deliver with Uber on your schedule Saginaw, MI 2854 C2-198967 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Saginaw
Posted on: 09/18/2020

Students - Deliver with Uber Eats
Description: Students - Deliver with Uber Eats Saginaw, MI 2854 C2-208696 Deliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends (more...)
Company: Uber Eats
Location: Saginaw
Posted on: 09/18/2020

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Grand Rapids RSS job feeds