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Chief Development Officer

Company: John Ball Zoo
Location: Grand Rapids
Posted on: September 12, 2020

Job Description:

1300 W. Fulton St.

Grand Rapids, MI



Chief Development Officer SUMMARY In collaboration with CEO, the Chief Development Officer designs, develops, and directs the implementation of short and long-range plans and strategies to develop, lead, manage, and promote all aspects of John Ball Zoo’s advancement efforts focused in three primary areas: Development, Donor Relations and community engagement. This position is also responsible for Marketing, Government Affairs and Membership strategy for the Zoo. The Chief Development Officer serves as a liaison to the Board of Directors giving guidance to the development and implementation of the Zoo’s strategic development goals. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned Demonstrates leadership by establishing credibility; acting with integrity; showing commitment; inspiring, motivating and guiding team to achieve Zoo objectives & goals.

Works collaboratively with other staff, develops and implements budget for responsible departments.

Serves as a member of the JBZ Executive leadership team, and participates in long range goal setting, planning and decision-making processes.

Ensures adherence to best practices and highest ethical/conduct standards in all areas of the department

Provides executive leadership in the productivity and effectiveness of the department by assisting the CEO, the Board of Directors, and the staff in advancing the mission of the Zoo.

Implements workable, practical, and sustainable processes that enhance productivity in all areas of responsibility.

Provides timely and accurate financial updates for the CEO and the Board.

Leverages data to adjust and drive fundraising, marketing and PR throughout the year.

Participates in board and committee meetings

Promotes an atmosphere of teamwork, enthusiasm, and commitment to the Zoo’s missions and goals.

Provides leadership, direction and supervision to multiple individuals and teams, maintaining strong working relationships with all functional areas of John Ball Zoo.

Identifies and creates opportunities for individual growth and continued development for direct reports, coach and deliver performance appraisals and when necessary, administers disciplinary actions for subordinate staff.

Development Lead the zoos development efforts related to the identification, cultivation and solicitation of prospective donors and current donors to match the donor’s interest with the zoos needs resulting in increased charitable gifts/private support-current and deferred.

Create and manage a multi-year development plan to support the zoos strategic and facilities plans including setting and meeting the departments operating budget including contributed revenue goals for annual fund, foundation grants, board giving, fundraising events and membership

Supervises grants and initiates exploratory work towards developing a program to cultivate and solicit local, regional, national philanthropic foundations on behalf of the zoo

Manage and approve the department’s annual budget and monitor fundraising success towards meeting and exceeding financial projections.

Work collaboratively with other AZA organizations and cultural institutions on any common philanthropic activities

Develops and implement strategies to identify, cultivate, and steward new funding sources.

Participates in the identification, cultivation, training and mentoring of Zoo Board members.

Participates and provides support to the Board on selected development calls.

Marketing, Communications and Community Engagement Builds and strengthens existing and new relationships with key external constituencies such as; individual donors, foundations, corporations, federal and state agencies, and community leaders.

Responsible for overseeing the John Ball Zoo Branding strategy, oversees all social media, fundraising, marketing and external communications related activities.

Represents Zoo to the public as needed.

Collaborates to establish achievable philanthropic, sponsorship, event, membership, and marketing/public relations goals.

Drives marketing strategy and comprehensive written plan that drives attendance, excitement and information regarding John Ball Zoo. Includes a public relations and marketing calendar and planned placements throughout the calendar year.

Develops and implements appropriate written policies for guiding the marketing of the Zoo.

Drives a strong and strategic Community engagement plan and strategy.

External Sales Designs, develops and implements a comprehensive, written plan for external business development that addresses the revenue needs and goals of the Zoo.

Develop and implement strategies to identify, cultivate, and steward new business partners and sponsors.

Develop new rental clients while maintaining customer service and satisfaction goals.

Retain current business partners and clients while upgrading and expanding their engagement with the Zoo

QUALIFICATIONS Strong Executive Presence and leadership skills

Thrives in a mission oriented environment, and is motivated by the Zoo’s mission and brand to help lead the organization to achieve its higher goals.

Ability to lead, motivate, and manage work teams to support organizational objectives and goals.

Lead through cross functional teams

Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups.

Ability to interact positively with a wide array of individuals from diverse cultural and socio-economic backgrounds.

Basic computer literacy and working knowledge of word processing, spreadsheet, desktop publishing, computer graphics, multimedia presentation and database applications.

Demonstrated ability to prioritize and show flexibility with daily responsibilities

Calm and effective problem solver

Required SPECIALIZED Knowledge and/or Skills Ability to communicate professionally and persuasively, both orally and in writing, to convey credibility and expertise in advising donors on confidential and sometimes complex financial matters.

Thorough knowledge of best practices in fundraising and evaluation of outcomes.

Experience in developing and executing strategic fundraising, marketing and communication plans.

Strong relationship builder capable of interacting with opinion leaders, donors, members, and support staff.

Knowledge of relevant fundraising software; (knowledge of and experience in use of RAISER’S EDGE is preferred).

EDUCATION and/or EXPERIENCE Bachelor's degree from an accredited college or university in a relevant field; Advanced degree/certification is preferred

10+ years of progressively responsible and demonstrably successful experience in the private sector fundraising

Minimum 5 years of supervisory experience; or an equivalent combination of education and experience

Minimum 5 years of experience in marketing a plus

Certifications in fundraising preferred

PHYSICAL DEMANDS While performing the duties of this job, the associate is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The associate is often required to stand, walk, and reach with hands and arms. The associate must occasionally lift and/or move up to 10 pounds.

Must have sufficient mobility with or without assistive devices to access all areas of outdoor and indoor attractions at the Zoo.

Must be able to work in somewhat close proximity to exotic and domestic animals and tolerate exposure to animal dander, animal wastes and other zoonotic contaminants as well as dust, dirt, pollen and other airborne contaminants and occasional exposure to inclement weather, high humidity, and to extreme hot and cold temperatures.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT In large part, the incumbent will work in an office environment. The noise level in the work environment is usually quiet.

Incumbent will also work outside (providing guided tours to donors/constituents) and may occasionally be exposed to inclement weather; pollen, mold, dust, dirt and other airborne contaminants; and temperature variations.

Occasional weekends and evenings required

Keywords: John Ball Zoo, Grand Rapids , Chief Development Officer, Other , Grand Rapids, Michigan

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