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General Manager-Tommy's Grand Rapids

Company: MKB Holdings
Location: Grand Rapids
Posted on: September 12, 2020

Job Description:

The Tommy’s General Manager is responsible for the overall operations and financial performance of all departments associated with the assigned Tommy’s location, as well as employee recruitment and development.

Essential duties and responsibilities

Assist the owners in all aspects of managing a Tommy’s location

Work with ownership and accounting to develop operating and capital budgets and financial metrics

Ability to understand and read all items on financial spreadsheets

Closely track all monthly budgets and brainstorm with department heads on new ideas to create sales

Operational Set high expectations for customer service and operational performance and achieve them

Develop and implement all business advertising, events, and promotions

Interface with customers, vendors, and regulatory agencies

Ensure best practices are being followed for all operational procedures

Ensure that the business achieves its operating and financial goals

Uphold all laws, standards and regulations that apply to the businesses

Maintain a safe work environment

Develop a business that customers want to visit

Personnel Document all business processes and assist in training employees on those processes

Work with Human Resources to develop job descriptions, recruit, interview and hire team members to fill all roles within the organization

Train and hold team members accountable for their performance

Any other task as requested by supervisor

Knowledge, Skills, Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

Administration and Management:  Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources. Able to clearly articulate the company vision to employees and managers.

Accounting and Analysis: Able to read and understand financial statements, create budgets and forecasts and act on the data.

Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing

Training: Able to clearly document company procedures and policies and train staff and employees on these company procedures and policies

Professional: Ability to interact professionally with customers, vendors, and staff. Ability to think quickly and make professional/knowledgeable decisions

Organization: ability to keep documents and tasks organized and prioritized, ability to multitask and stay focused

Pace: ability to work in a fast pace environment

Flexibility: ability to work outside of normal operating hours as needed

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Education/Experience: High school diploma required. Bachelor’s degree preferred. Minimum 3 years management experience required

Computer Skills: Microsoft Office experience required. Experience with Counterpoint, and QuickBooks preferred.

Characteristics: Posses humility, willingness to serve, and the ability to teach. Clearly convey a passion for the business, the customers and the team members

WORK ENVIRONMENT and PHYSICAL DEMANDS

The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

Work Environment: The noise level in the work environment is quiet to medium loud. Work is done in an office, on a boat, on the dock or in a retail space.

Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods of time, regularly required to stand and walk. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 50 pounds on occasion.

*** To complete this application, we would like you to spend 5 minutes telling us more about yourself using the Predictive Index Behavioral Assessment. Once you complete this required step, we will gladly review your complete application.

Keywords: MKB Holdings, Grand Rapids , General Manager-Tommy's Grand Rapids, Other , Grand Rapids, Michigan

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