GrandRapidsRecruiter Since 2001
the smart solution for Grand Rapids jobs

Support Specialist - New Markets

Company: DTE Energy
Location: Grand Rapids
Posted on: March 26, 2020

Job Description:

The future is bright at DTE Energy! We are one of the largest Fortune 500 diversified utilities in the United States with an aspiration to be the best-operated energy company in North America and a force for good in the communities we live and serve. We have businesses in 26 different states and are comprised of regulated utility and non-utility businesses. Our utility business provides electric and gas service to approximately 3 million customers. Our non-utility businesses include a diversified portfolio of energy related companies, ranging from gas storage and pipelines to renewable power development.

Recently, DTE Energy has been recognized as an outstanding place to work and has received the following accolades:

* Gallup Great Workplace Award for consecutive years



  • Civic 50 Award for corporate citizenship excellence
  • Indeed's annual "50 Best Places to Work" award for two years running
  • Metropolitan Detroit's 101 Best and Brightest Companies to work For
  • J.D. Power Customer Satisfaction Award
  • Professional Women's Magazine/Black EOE Journal "Best of the Best"
  • Computerworld's 100 Best Places to Work in IT
  • Best Employers for a Healthy Lifestyle Gold Award
  • Detroit Free Press Green Leaders Award

    DTE Energy is an equal opportunity employer and considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.

    External Pre-Hire Assessment Required: Team Member Pre-Hire Assessment


    Testing Required:

    Job Location: Petoskey or Traverse City
    Job Summary



    Reporting to the Supervisor of the team, the Support Specialist will serve as the New Markets team support representative. Provides office, administrative and basic technical support services requiring a general working knowledge of New Markets and the New Customer Attachment policies, processes and computerized applications. Acts as New Markets customer advocate by proactively gathering required information, answering inquiries and handling internal/external requests for information/assistance.
    Key Accountabilities



    • Provides administrative, basic technical support and status information to internal and external customers using current policies, processes, reports and systems to proactively gather and compile customer and/or project data. . Inputs data into company computer systems such as creating work requests for new attachments, projects, sites, customer accounts, sundries, meter event and other miscellaneous orders. Processes payments using customer billing and workload management systems.
    • Communicates to appropriate internal/external customers and maintains new natural gas connection requests files according to business process.
    • Provides support on various continuous improvement initiatives.
    • Coordinate maintenance of office equipment and maintain office supplies for the team. PROBLEM SOLVING This job is expected to identify problems as they occur, based on the immediate symptoms and to uncover related issues. The type of analysis most often required to solve problems encountered involves examining and analyzing information in accordance with existing principles and practices. Work may be occasionally reviewed. After each problem is identified, this job's role is to propose a solution (s) for the problem. For implementing solutions, this job has a significant role in identifying and assisting with problem resolution. INTERNAL AND EXTERNAL RELATIONSHIPS Internal Contacts This job requires the exchange of factual information with employees and supervisors outside its own organizational unit. This job requires reporting findings to managers, supervisors, and employees inside its own organizational unit. External Contacts This job requires the exchange of factual information with city/state regulatory agencies, municipalities, other utilities and customers. This job gives advice/counsel to prospective customers, residential and commercial customers and vendors/suppliers/contractors. Presentation & Writing Skills This job requires occasional preparation of letters, proposals, reports (numerical/narrative), and work unit policies/ procedures. Additionally, this job requires daily preparation of form letters and internal/external memoranda. Coordination and Scheduling. The work flow is organized in such a manner where multiple tasks must be handled at one time; conflicting priorities are reviewed with supervisor and shifted to meet deadlines.
      Qualifications



      • Administrative Services Skills This job requires a working knowledge of filing, PC applications software (word processing, spreadsheets, graphics, database managers, etc) and secretarial/administrative.
      • Additionally, this job requires an advanced knowledge of CRT/keyboard usage, data entry, internal/external customer service, and telephone skills.
      • External Customer Relations Skills This job requires a working knowledge of complaint resolution and product knowledge.
      • Additionally, this job requires an advanced knowledge of customer service.
      • Education Level and Jobrelated Experience The typical formal education level required to do this job is high school or equivalent.
      • The preferred formal education level is high school or equivalent.
      • The minimum prior jobrelated experience necessary to do this job is one year.
      • To be fully proficient at least three years of prior jobrelated experience is necessary.

Keywords: DTE Energy, Grand Rapids , Support Specialist - New Markets, Other , Grand Rapids, Michigan

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


SECURITY OFFICER
Description: Description br br br br COVENANT HEALTHCARE br br US:MI:SAGINAW br br br br PART TIME BENEFITED br br br br Summary: br The Security Officer is responsible for maintaining (more...)
Company: Covenant HealthCare
Location: Saginaw
Posted on: 04/7/2020

Customer Service Reps Telemarketers
Description: We are actively seeking customer service and appointment setting representatives. Your primary responsibility is to supply specialized assistance to our current client base. In this position, you will (more...)
Company: Morani Enterprise
Location: Saginaw
Posted on: 04/7/2020

Chiropractor
Description: Chiropractor DC Needed in Saginaw Michigan We are currently seeking a full-time Chiropractor DC to join a growing practice
Company: Healthcare Recruitment Counselors
Location: Saginaw
Posted on: 04/7/2020


CDL A Truck Driver
Description: Call Smith Today at 855 396-7493 br br br CDL A Truck Driver br br ul li Home Time: EVERY WEEKEND br li .45 CPM Loaded and Empty br
Company: Smith Transport, Inc.
Location: Mishawaka
Posted on: 04/7/2020

Remote Transcriber - Law Enforcement Audios (Work from home)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Battle Creek
Posted on: 04/7/2020

SNF Speech Language Pathologist
Description: Job Description Princeton Solutions is working with a client who is looking for an SLP to work with their team. This full-time position will be working with a SNF.
Company: Princeton Staffing Solutions
Location: Midland
Posted on: 04/7/2020

LPN - Licensed Practical Nurse
Description: WHAT YOU CAN EXPECT Are you a hardworking LPN that strives for excellence to improve outcomes for your patients Trilogy is one of the best Healthcare companies in the Midwest and we want you to join (more...)
Company: Trilogy Health Services
Location: East Lansing
Posted on: 04/7/2020

Hiring Motivated People To Work From Home
Description: We are an A company with the BBB. We have been in business for 27 yrs. We are looking for qualified
Company: Living Healthy
Location: Elkhart
Posted on: 04/7/2020

Transcriber - Law Enforcement/Criminal Audios (Remote)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Midland
Posted on: 04/7/2020

Transcriber for Law Enforcement Audios (Remote)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Elkhart
Posted on: 04/7/2020

Log In or Create An Account

Get the latest Michigan jobs by following @recnetMI on Twitter!

Grand Rapids RSS job feeds