End User Computing Specialist

Company: NESCO Resource
Location: Grand Rapids
Posted on: January 17, 2020

Job Description:

Major purpose: Provide end-user computing support to the general user community. The individual in this position has the responsibility to carry out assigned tasks including new user equipment setup, addressing to all assigned IT support tickets, imaging computers. Major functions: KEY RESPONSIBILITIES --- Hardware break/fix (including PCs, laptops, workstations, printers and other peripheral devices --- PC imaging --- Installation/removal of hardware (disk drives, adapter cards, printers, memory, etc.) --- Installation/removal of software (e.g. MS Office, Adobe Acrobat, etc.) --- New PC/laptop/workstation setup (disk imaging) and installation --- PC/laptop/workstation removal and disk-image backup --- Basic application support --- Responsible for maintaining reasonable and acceptable attendance --- Responsible for performing job duties in a manner consistent with Code of Ethics and Business Conduct --- Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment --- Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations. MINIMUM REQUIREMENTS --- Associate's Degree required but Bachelor's Degree strongly preferred --- A minimum of two years broad-range of experience in supporting PC hardware, peripherals such as printers and scanners, and common software applications. ADDITIONAL/SPECIAL SKILLS --- Knowledge of basic networking concepts and technologies (e.g. DHCP, DNS, TCP/IP, Microsoft networking concepts, etc.) is desired. WORK ENVIRONMENT --- Works in a normal office environment, but must have physical ability to crawl under desks to install equipment, lift and carry up to 50lbs

Keywords: NESCO Resource, Grand Rapids , End User Computing Specialist, Other , Grand Rapids, Michigan