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Supervisor Contact Center Services

Company: Spectrum Health
Location: Grand Rapids
Posted on: December 4, 2019

Job Description:

Facility: SH Heart & Vascular Center - GRAND RAPIDS, MI Department: Pasc - Heart And Vascular Category: Leadership/Management Classification: Full-time with Benefits (A1) Supervises scheduling and pre-arrival activities to ensure coordinated and optimized patient access functions, including, but not limited to, accurate patient information across multiple scheduling and registration platforms, coordination of multiple assets for procedure scheduling, ensuring scheduled events have a valid order, wayfinding, pre-registration, patient pre-arrival preparation, and cash collection. Primary responsibility for resources and functions supporting multiple service lines. Basic Qualifications: Education - Associate's Degree or equivalent or equivalent education and experience Experience - 3 years of experience typically gained through skills/knowledge/abilities in Skills, knowledge, abilities typically gained through 3+ years of related experience 3 years of experience typically gained through skills/knowledge/abilities in in a related field (patient access, physician office, physician relations, etc) Licenses - CHAM certification 1 Year Preferred Qualifications: Education - Bachelor's Degree or equivalent Experience - Lead and/or supervisory experience Experience in call center setting Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

Keywords: Spectrum Health, Grand Rapids , Supervisor Contact Center Services, Other , Grand Rapids, Michigan

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