Geek Squad Senior Agent - Repair Services
Company: Best Buy Co
Location: Grand Rapids
Posted on: March 18, 2019
Geek Squad Senior Agent - Repair Services Job Category Services/Installation/Repair Location Number ******-Grand Rapids-Store Job Description Our CIA Sr is an expert in the fulfillment of Geek Squad services and is responsible for training and coaching agents to repair and service in accordance with Geek Squads high standards and Best Buys Customer promise. The CIA Sr leads a team of Geek Squad Agents in the Precinct, as well as acting as a role model in performing Client and store repairs and services, inspiring a world class Client experience and providing motivation that enables exceptional business results. Key accountabilities: * Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair/service, and follow up. * Communicates department goals, as well as all other pertinent company information to members of the Precinct in a clear, accurate, and timely manner * Works with clients directly to ensure staff is assisting customers with service/repair issues while achieving department goals. Handles escalated client service issues. * Provide on-going coaching, training and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service inclusive of scope of work for In Home Services. Basic Qualifications: * One year prior experience in diagnosing and repairing PCs or consumer electronics * One year Customer Service experience * One year Leadership experience inclusive of coaching, training, and recognition Req # ******BR Address Line 1 2650 E BELT LINE SE City Grand Rapids State MI Zip 49546-5942 Job Level Individual Contributor Employment Category Full Time Brand Geek Squad About Us About Geek Squad It all began with a few oddly dressed heroes fixing computers. Today, were an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. Were still oddly dressed, but were now oddly dressed and saving the day across the globe. If youre techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks. Best Buy Company and its Family of Brands Best Buy is the worlds largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun whether online, via mobile device or in our stores. Additional Job Information Join our team! While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential. Ready? Let's do this! If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours. Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.
Keywords: Best Buy Co, Grand Rapids , Geek Squad Senior Agent - Repair Services, IT / Software / Systems , Grand Rapids, Michigan
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