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Technical Support

Company: Cygnus Professionals Inc.,
Location: Grand Rapids
Posted on: September 13, 2018

Job Description:

new position 12/06 - SMI_TS_167 Rate: $35/hr on C2C Job Title: Technical Support Location: Wyoming MI 49509 Duration: 12 Months Position Type: Contract Interview Type: In-Person Required Skills: -- Experience with Polycom and Tandberg video and audio conferencing equipment Required 1 Years -- Candidates must have active Security+ certification Required 1 Years -- Candidates must have ability to work autonomously - independent of direct supervision Required 2 Years -- Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers. Required 2 Years -- Candidates with experience managing all network, routers, switches, and general IT maintenance for complete systems/multiple locations Highly desired 2 Years -- Military or paramilitary background and experience Highly desired 2 Years -- Candidates with military clearance(s) Highly desired 1 Years -- Candidates with additional certifications - aside from the required Security+ (A+, CCNA, etc) Highly desired 1 Years Question 4 This position is located in Wyoming, MI (GVSU/Grand Rapids area) - however all interviews for the position will be in Lansing, MI (F2F The selected candidate will be responsible for any and all costs associated with transportation/parking for this position. These costs will not be reimbursed by CAI or State of Michigan. Please confirm you have discussed this with your candidate and he/she accepts this requirement. Question 5 Please also confirm the required Security+ certification - and any additional certifications or clearances obtained. Thank you. Question 6 The hiring team is looking to conduct F2F interviews on 12/13 and 12/15. Please confirm you have discussed this with your candidate and the candidate will be available to interview in that timeframe if selected. Question 7 Candidate must either have a current active security clearance (preferred) or must have a background that will permit security clearance acceptance. Confirm you have discussed this with your candidate. If they have an ACTIVE clearance, please specify the clearance and level here. Question 8 Please validate your candidate's Security + certification is currently active. Date of issue/expiration. Job Description: Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Years of Experience: 1 to 3 years of experience in the field or in a related area. Job Description: Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others. Provides assistance in the design, development, and maintenance of various system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on system efficiency and utilization. May be responsible for accessing data from and transferring data to various local, state, or federal databases. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization. Experience in Video and audio conferencing systems, maintenance, repair and operation is required. Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus.

Keywords: Cygnus Professionals Inc.,, Grand Rapids , Technical Support, IT / Software / Systems , Grand Rapids, Michigan

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