Windows Technical Lead (Onsite)

Company: HTC Global Services Inc
Location: Grand Rapids
Posted on: March 9, 2025

Job Description:

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

All potential applicants are encouraged to scroll through and read the complete job description before applying.


At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Responsibilities:

Providing Architectural support on VMware Server, security, and networking layer of IT infrastructure. Developing, maintaining, and supporting networks in NSX/NSX-T.
Proficiency in VMware virtualization technologies including ESXi, vCenter Server, SRM, VSAN, and NSX.
Implementation, Administration and troubleshooting include VMware ESXi, Vcenter.
Installation, configuration and administration of VMware ESXi 7.X on physical servers, vSwitch and dvSwitch Management, Managing Site Recovery Manager.
Experience in UCS, ESXi & Dell Server troubleshooting, upgrades, and firmware management.
Experience Any of cloud computing platforms - AVS, GCP, AWS
Must have in-depth knowledge on Working of Microsoft server platforms 2022, 2019, 2016, 2012R2, 2012, 2008 R2.
Windows Servers & VMware - Monitoring and troubleshooting server performance. Troubleshooting system and server errors. Must carry out effective Root cause Analysis skills.
Must have very good experience on printers and Windows trouble shooting, Know about the Printer mapping, - Printer Port/ Print Queue/
Performance tuning of ESXi host. Implement Hardening on ESXi host. Experience in P2V, VMotion, and VMware virtual centre.
Physical boxes such as HP, DELL Lenovo (ILOs. Xclarity, iDRAC) Hardware hands-on experience (boot problems, blue screens, raid controller - Faulty disks, RCAs on hardware failures).
TCP/IP, Routing Principles, Firewall Rules, DNS, troubleshooting packet loss/latency issues.
Citrix XenApp.
Must have good knowledge on storage concepts, remote Storage (SAN, NAS).
Patch Management, Vulnerability Remediation and need to have knowledge on SCCM.
Must establish a very good automations skills and ability to create scripts or execute commands remotely against one or more servers by PowerShell or any.
Candidate must be a well-organized, process-oriented, and technically proficient in both systems administration and effective Team Management.
Expertise in Capacity Management.
Good documentations skills - Document system configurations, procedures, and troubleshooting guides, topologies and diagram, explain and plan for future upgrades.
ServiceNow or similar service management system..
Must have in-depth knowledge of ITIL and IT service management principles - Change, incident, and problem management.
Knowledge in Dynatrace or any of APM tools, Commvault, IBM cloud, good to have - OpenShift.
Knowledge on F5 or any other load balancer, Infoblox or any other DNS tools.
Must have experience on handling any major projects, upgrades, Migrations and driven the team.

Required Experience:

Experience in people management and team management.
To manage the daily support and operations of Windows operating systems, web servers, VMware.
Manage the Team in Shift to ensure prompt resolution of issues on Windows Infrastructure.
Serve as a liaison between Project, infrastructure, management, and clients to guarantee smooth and timely delivery of new infrastructure implementation.
Project management and reporting on team activities to ensure the timely communication and delivery of tasks, projects, and resolution to issues.
Experience in assisting to full fill any of technical gaps.
Excellent interpersonal skills and ability to motivate staff and communicate confidently with all levels of management.
Should be able to guide the BAU Team and provide necessary trainings.
Collaborate with cross-functional teams to ensure timely delivery of projects.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Keywords: HTC Global Services Inc, Grand Rapids , Windows Technical Lead (Onsite), IT / Software / Systems , Grand Rapids, Michigan