Technical Services - Office (DocuCare) Level 1
Company: Metasys Technologies
Location: Allendale
Posted on: March 18, 2023
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Job Description:
ESSENTIAL FUNCTIONS:- Possesses skills and competencies to
deliver basic contracted customer requirements (includes: copying,
faxing, printing and scanning functions) - Tasks and activities are
defined and routine - Point of contact for equipment support and
service - Perform basic equipment problem diagnosis - Clean and
maintain office equipment as needed - Replace operator accessible
parts and consumables - Maintain appropriate supply inventory -
Maintain agreed upon level of uptime for copier fleet - Collect and
submit meter reads- Track and coordinate the Move/Add/Change (MAC)
of office equipment/assets - Point of contact for equipment
removal/delivery - Point of contact to receive and electronically
log customer jobs - Apply asset tags to office equipment and update
database - Process and distribute incoming and outgoing faxes, log
for billing purposes - Ability to lift up to 50 pounds SKILLS: -
Ability to demonstrate Computer Skills Basic knowledge of PC
(keyboard functions, mouse, etc.) - Ability to demonstrate basic
knowledge of MS Word and/or Excel or equivalent -- Open saved
workbooks -- Data entry -- Basic data and column/row formatting --
Print and save workbooks - Able to demonstrate ability to send and
receive email ; -- Find, open and save documents and files --
Perform data entry -- Use internet explorer for web browsing --
Send documents to preconfigured printer - Able to demonstrate use
of Basic Math skills (division, multiplication, percentages) - Able
to demonstrate business maturity and professionalism EXPERIENCE:
Experience in a Customer Service environment (minimum 1 year)
EDUCATION: Minimum High School diploma or equivalent EDUCATION
VERIFICATION: Yes
Start Date - End Date:
03/06/2023 to 03/01/2024
Metasys Technologies is an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status.
Keywords: Metasys Technologies, Grand Rapids , Technical Services - Office (DocuCare) Level 1, IT / Software / Systems , Allendale, Michigan
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