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IT Field Service Technician

Company: Pomeroy
Location: Grand Rapids
Posted on: November 26, 2022

Job Description:

Schedule: M-F 8am - 5pmDriving: Yes, 75% - 100%. Reimbursed for mileage.Covid 19 Vaccine: Preferred General Function: Seeking a Field Services Technician that will provide Dell OEM hardware component replacement support to multiple residential and commercial locations each day. The Field Services Technician will apply technical expertise, peer collaboration, diagnosis/analytical practices to ensure rapid service while maintaining professional customer service. Successful candidates will balance timely response and attention to detail on incoming service events as well as follow established procedures for logging, reporting, and monitoring repair operations. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position. Disassembly and reassembly of Dell OEM laptop/desktop computers using various types of hand tools. Includes system boards, LCD screens, plastics, and anything else that may require full teardown and reassembly. Pickup/drop-off replacement parts at designated locations. Monitor assigned service calls to ensure timely completion. Escalate problems to appropriate next level of support when necessary. Keep records of repairs and replacements for future reference. Use of dispatch software to receive and respond to service calls, document problem/resolutions, and track time spent completing hardware service. Always ensure professional attitude and appearance. Perform overtime work as required. Required Knowledge, Skills, and Abilities: High school diploma or equivalent qualification is required. Two (2) years of hands-on work experience as a computer technician in the field. Prior hardware experience is required. CompTIA A+ Certification highly preferred. Excellent communication and interpersonal skills. Ability to handle pressure within client facing situations. Ability to both work independently and within a team environment. Ability to multi-task and adapt to changes quickly. Self-motivated with the capacity to work in a fast-moving environment. Physical ability to sit, stand, walk, kneel, squat, twist, bend, and/or climb during a workday. Clean driving record. Must have reliable transportation and ability to travel to client sites within a 60-mile radius.Physical and Mental DemandsThe physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand, and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients, and Vendors. Specific incumbent must maintain composure in a fast paced, high-quality environment where personal and team accountabilities are the defining factorsJob Type: Full-timePay: $22.00 - $25.00 per hourBenefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insuranceSchedule: 8 hour shift Monday to Friday OvertimeLicense/Certification: Driver's License (Required)Willingness to travel: 100% (Required)Work Location: On the road

Keywords: Pomeroy, Grand Rapids , IT Field Service Technician, IT / Software / Systems , Grand Rapids, Michigan

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