KBI Field Service Lead

Company: Pentair
Location: Byron Center
Posted on: August 7, 2022

Job Description:

Job Description:Field Service LeadKen's Beverage, a premier provider of beverage equipment, installation, service, preventive maintenance, project deployment and water filtration systems is now a part of Pentair Commercial Services. At Pentair, you will work along-side passionate problem-solvers who are committed to the future and are focused on creating a healthier world for all. Throughout our global locations, our values guide us as we create innovative solutions for the world's water challenges. We bring water to life!As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, a generous 401(k) and ESPP to help you save for retirement, plus paid time off and wellness programs to encourage a healthy work/life balance. We have an opportunity for a Field Service Lead to join our Byron Center, Michigan team. As the Field Service Lead, you will provide leadership, training, and support for first level technicians while generating branch revenue and controlling operating expenses. Building strong relationships with our internal and external stakeholders and maintaining the highest standards of customer service will be the keys to success for the Service Supervisor.You will:Report directly to the Service ManagerProvide onsite training and technical support for all field techniciansComplete regular onsite audits of field technicians to evaluate skill levelsProvide accurate diagnosis for reactive service calls and make repairs as indicated by work order, meeting contractual deadlines. Ensuring equipment is operating properly before leaving customer premises and completing all invoices with accurate list of all parts used and enter appropriate job-related commentsComplete equipment installations, project and/or preventative maintenance as indicated by work order, meeting contractual deadlines. Ensuring equipment is operating properly before leaving customer premises and completing all invoices with accurate list of all parts used and enter appropriate job-related commentsUnderstand company policies and procedures and provide modeling of proper behavior, organization, and customer service.Generate branch revenue, while controlling branch expensesBuild relationships with customers by providing excellent service and supportUse proper site/work specific PPE equipment for each job, and when working with electricity ensure all safety precautions are in use, implementing all lock out/tag out procedures.We will:Create career growth and rotational opportunities within various areas of the organizationPay competitivelyProvide on the job training and mentoring in proven best practicesOffer health benefits & coachingSupport your long-term retirement goals through a competitive 401K matching and stock purchase planOffer employee discountsProtect you with life insurance and other optionsProvide a company vehicle if eligibleTell you more about all the great benefits - just ask!Key Qualifications:High school diploma or equivalentValid state issued driver's licenseProblem solving and critical thinking skillsCustomer service and relationship building skillsAbility to use basic hand tools, familiarity with power tools.Position requires regular bending, stooping, kneeling and ability to lift 55 pounds.Ability to travelPentair is an Equal Opportunity EmployerDiversity and Inclusion:With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.We take ongoing action to improve the diversity of our workforce by:Ensuring leadership involvement and ownershipAttracting and retaining diverse talent at all levelsFostering a globally aware, inclusive cultureEnsuring our practices are fair and non-discriminatory

Keywords: Pentair, Grand Rapids , KBI Field Service Lead, IT / Software / Systems , Byron Center, Michigan