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Software Support Specialist

Company: Spectrum Net Designs
Location: Grandville
Posted on: November 23, 2021

Job Description:

The Service Desk team is responsible for front-line support of our suite of software products. In this role, you will be the first point of contact for clients calling in, helping to answer their questions concerning the use of the softwareResponsibilities: Provide technical assistance with softwareResolve issues for clients via phone or electronicallyRecommend software improvementsTrack customer issues and resolutionsDocument unexpected system behavior, and write up feature requests.Follow up to supply help resources and to report on the status of requestsAnswer client calls and emailsProvide live training sessions for new clientsDocumenting, escalating, and redirecting issues for timely resolutionFollowing up with clients to provide status updates and solutionBeing available to cover some on-call eveningsCommunicating with clients about project status.Qualifications: Previous experience in IT, customer service, or other related fieldsAbility to build rapport with clientsStrong troubleshooting and critical thinking skillsPositive and professional demeanorYou enjoy helping people solve problemsYou're good at explaining things and are articulateYou enjoy being an expert and are eager to learnYou communicate clearly and confidently in writing emails as well as speaking over virtual meetings and phoneYou notice details and know how to ask the right questionsJob Type: Full-timePay: $18.00 - $20.00 per hourBenefits:Dental insuranceHealth insuranceHealth savings accountPaid time offRetirement planSchedule:8 hour shiftAbility to commute/relocate:Grandville, MI 49418: Reliably commute or planning to relocate before starting work (Preferred)Education:High school or equivalent (Preferred)Shift availability:Day Shift (Preferred)Night Shift (Preferred)Work Location: One location

Keywords: Spectrum Net Designs, Grand Rapids , Software Support Specialist, IT / Software / Systems , Grandville, Michigan

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