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Information Technology Network Administrator

Company: Flex-N-Gate Corporation
Location: Grand Rapids
Posted on: November 22, 2021

Job Description:

Scope of the Position Information Technology Administrator supports the plant day to day operations. Responsibilities The Information Technology Network Administrator---s role is to ensure proper computer operations so that end users can accomplish organizational tasks, and to manage the related network infrastructure internally and externally.-- This includes receiving, prioritising, documenting and actively resolving end user help requests, and responding to directives for new network topology requirements as necessary.-- Problem resolution may involve the use of approved diagnostics and help tools. --Regular duties involve proper monitoring of relevant network components, and the appropriate maintenance thereof.

  • Administer a small, uniform site alone and assists in the administration of a larger system.
  • Perform problem determination and resolution on all problems.
  • Software support focus within the network activity, primarily within a Microsoft Windows environment.
  • Manage local and external network resources as necessary.
  • Respond to topology change requirements in a timely manner.
  • Monitor and follow-up on all outstanding issues to ensure proper and efficient resolution or to update the client as to the current status.
  • Notify appropriate management of priority problems and subsequent resolution.
  • Utilize all tools necessary to monitor network components and perform other daily duties.
  • Communicate with co-workers, management, clients and others in a courteous and professional manner.
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Record, track and document --- help desk requests, problem-solving process, including all successful and unsuccessful decisions made, and brief IT members on the resolution.
  • Develop help sheets and knowledge base for future reference and end users.
  • Perform related duties consistent with the scope and intent of the position.
  • Provide assistance with testing new equipment and systems.
  • Available for support calls 24/7
  • The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS policy CEVPL.00005.
  • The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Quality Management System (QMS) as stated in CQAM.00001 --- Corporate Quality Manual.-- Qualifications
    • High School Diploma or equivalent
    • 2-4 years--- work experience in related field
    • Certifications from accredited schools in computer systems
    • Knowledge of advance computer hardware and applications software.
    • Strong organizational skills.
    • Strong communication skills (both verbal and written).
    • Proficiency with database applications and administration systems, specifically Microsoft Office.
    • Ability to work effectively alone and prioritize.
    • Must be a highly motivated, service and team-oriented individual with an attention to detail.
    • Enthusiasm for challenge and new initiatives are prerequisites.
    • Strong analytical ability
    • Troubleshooting ability is required
    • Strong decision making and problem solving skills
    • Demonstrated good internal customer service skills
    • Proven good presentation skills.
    • Good presentation skills
    • Ability to manage multiple projects.
    • Detail oriented Benefits --- Medical, dental, prescription, vision, life and disability insurance; and a flexible spending account--- 401(k) retirement savings plan with company match--- Extensive safety training, new hire orientation, continuous learning and development programs and tuition reimbursement--- Paid holidays and vacation timeWhat do our employees have to say?---It engages you professionally, and provides learning opportunities.------Lots of growth opportunity.------The company---s young enough to be exciting, but old enough to be stable.---Not just a job---a great place to work!Flex-N-Gate is an equal opportunity employer. EOE/Minorities/Females/Veterans/Disabled.

Keywords: Flex-N-Gate Corporation, Grand Rapids , Information Technology Network Administrator, IT / Software / Systems , Grand Rapids, Michigan

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