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Help Desk Support - Tech Client Technology

Company: Synergy Computer Solutions
Location: Grand Rapids
Posted on: March 27, 2020

Job Description:

Help Desk Support TECH, CLIENT TECHNOLOGY Grand Rapids, MI 3+ months Description IDEALLY WE'D LIKE CANDIDATES TO BE WIDE OPEN ON SCHEDULE. 1ST, 2ND, 3RD SHIFT. WEEKENDS ARE NON-NEGOTIABLE, MUST WORK A WEEKEND SHIFT. This is tier 1 HELP DESK. 100 phone customer support of technical issues. 30-50 phone calls per day, fast paced, high volume call center environment. Windows 10, Office 365 and general help desk exp required. ServiceNow experience highly preferred. Under direct supervision, provides technical advice, guidance and formal or informal training to customers using hardware and software programs. While building a general understanding of services provided and departmental functions, helps colleagues troubleshoot and restore service or gather and document information for next level support. Helps perform root cause analysis and develop checklists for typical problems. May assist in recommending procedures and controls for problem prevention. Contributes to maintenance of knowledge database and call tracking database to enhance quality of problem resolution. May request procedures (or changes to procedures) for problem prevention and control. Works in a team setting, sharing information and assisting others with calls. How to Apply Apply directly or send your resume for consideration at pdivakaransynergycom.com Synergy Computer Solutions, Inc., ( Synergy ) is a certified Minority Business Enterprise providing expertise in information technology consulting, outsourced solutions, and strategic staffing. Since 1995, Synergy has been providing quality professional services to address diverse business challenges facing organizations throughout the United States and across the globe. JOIN OUR TEAM httpsynergycom.comCareers.html Regards, Prateek Divakaran

Keywords: Synergy Computer Solutions, Grand Rapids , Help Desk Support - Tech Client Technology, IT / Software / Systems , Grand Rapids, Michigan

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