Retail Account Manager: Mobility & Wireless
Company: Innovative Client Connections
Location: Grand Rapids
Posted on: August 16, 2019
Retail Account Manager (must have telecom, mobility, wireless
The primary function of the Retail Account Manager is to align the
Retail Channel Sales Team with the priorities of the Account Team.
The Retail Account Managers objective is to drive the Mobility/
Wireless brand experience and messaging through an assigned retail
channel in partnership with the account team by means of retail
field teams, merchandising and training. The Retail Account Manager
will partner with the Channel Sales leadership to drive the
strategy and plan product launches, develop sell-thru strategies
and product life cycle management, transfer knowledge of key
messages, and share market intelligence in the assigned
- Bachelor's Degree with 2-3 years' experience preferably in
finance, business, or marketing.
- Experience in the telecommunications and/or wireless industry
requiring management of account management, program management,
business planning, project management, or equivalent work
experience in planning or operations.
- Must be able to Drive sales and profitability in a high
pressure/fast paced environment
- Must have demonstrable experience in developing presentations
using a variety of PC applications, including word processing,
spreadsheet, and PowerPoint.
Duties and Responsibilities
- Lead highly visible Retail programs. Define program value
proposition that generate sales through: sales management, demand
generation and promotions marketing
- Establish, deepen and sustain key relationships with carrier
account team leaders to understand their strategic business
- Develop, gain leadership alignment and execute quarterly
go-to-market (GTM) plans for each carrier or account. Plans will
include a variety of initiatives including retail sales associate
training and engagement, merchandising and marketing.
- Socializes progress, performance and best practices from Retail
GTM strategies with account leadership and cross-functional
- Serves as voice of the field sales team with carrier accounts;
educates stakeholders on field capabilities and capacity; ensures
accounts receive maximum ROI from field engagement
- Socializes carrier account team strategy and priorities with
key retail leaders; ensures all field sales team activities are
aligned with carrier priorities and appropriate field resources are
allocated to meet the needs of the accounts.
- Provides account specific insights back to the carrier teams
that are outputs from the weekly RM day process that will include
regional business trends, competitive activity that may be
impacting sales, and merchandising opportunities that are shared
during the RM day process.
- Identifies new sales opportunities/channels and openly shares
business development information and opportunities with other team
- Determines specific Account Training strategies including
elements such as: sell in, sell thru, consumer profiling, closing,
merchandising, channels management, classifications.
Necessary Skills and Attributes
-- Ability to listen well, think strategically and creatively to
solve problems, gain alignment and gain action through
-- Exceptional oral presentation skills with proven ability to
adapt approach based on audience; comfort presenting to a diverse
audience from C-level executives to retail sales associates
-- Excels in judgment for balancing competing priorities and
advance what matters most to the organization.
-- Analytical problem-solving and strategic thinking skills;
quantitative analysis skills with ability to develop and deliver a
compelling story with data to support position.
-- The ability to work either independently or in a team
environment to achieve personal and team project goals, including
the completion of assignments within and exceeding established time
Keywords: Innovative Client Connections, Grand Rapids , Retail Account Manager: Mobility & Wireless, Hospitality & Tourism , Grand Rapids, Michigan
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