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Caf- Attendant - Embassy Suites

Company: Suburban Inns
Location: Grand Rapids
Posted on: May 26, 2023

Job Description:

---Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. - Come and enjoy a fun filled career in the Hospitality Industry! -* Shifts: First and Second, must have weekend availability -* Wage: Starting wage $14/hour + tips* Barista experience a plus* Position can -be used -as a paid -internshipBenefits Include:

  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption -leave for those who qualify for FMLA
  • Hotel and restaurant discounts
  • Flexible schedules (dependent on position)
  • 8 hours of paid volunteer time per year (must be accredited)
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to financial and elder care consultations)Position Summary:The Caf-- Attendant is responsible for the preparation and service of Whitewater Caf-- food and beverage items, as well as for the cleanliness of the Caf-- according to local health department, Suburban Inns', and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.Essential Functions:
    • Report to work in professionally appropriate attire, presented neat and clean
    • Greet all guests in a friendly, positive manner. - Ask questions of guests and make personal connections to make them feel they are welcome and valued
    • Anticipate and meet the needs and expectations of our guests, then go one step further
    • Inspect section prior to rushes (wipe tables, clean windowsills, clean table bases, wipe chairs, clean floor)
    • Help maintain the cleanliness of the lobby area
    • Obtain orders from guests ensuring accuracy
    • Verify accuracy of the bill, and present to the guest
    • Handle all cash and credit card charges as prescribed by standard operating procedures
    • Advise supervisor of any complaints as soon as possible, but also follow the One More Step/HEART guidelines by taking charge of the issue and offering solutions
    • Complete assigned shift duties
    • Pre-bus tables/ Dishwashing
    • Run food and beverage items and help others when able
    • Complete closing shift work/ Opening shift work
    • Make and serve coffee to Starbuck's -Standards
    • Prepare all required items according to make sheets/recipes
    • Service items in accordance with established portions and presentation standards
    • Notify the F&B Supervisor of expected shortages
    • Ensure that assigned work areas and equipment are clean and sanitary
    • Assist the F&B Supervisor in maintaining security and safety of the Caf--
    • Set up, maintain, service, and break down Caf--
    • Requisition items needed to produce menu items
    • Adhere to local health and safety regulations
    • Maintain any logs required by the health department
    • Cover, date, and neatly store all leftover products that are reusable
    • Maintain the highest sanitary standards
    • Follow all Suburban Inns Processes
    • Exhibit regular and recurrent attendance records
    • Other duties as requested by managementUniform and Appearance Guidelines:Uniform: - Uniform shirt and name tag provided. - Suburban Inns approved black slacks -and -black, close-toed, non-slip shoes are the responsibility of the Team Member.Appearance: -Visible earrings are allowed in the ears only or -must be covered throughout the course of the shift. - Hair must be of a natural color and -kept well-groomed. - This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. - The Director of Operations has the authority to veto any decision made by the position's supervisor.------Powered by JazzHR

Keywords: Suburban Inns, Grand Rapids , Caf- Attendant - Embassy Suites, Hospitality & Tourism , Grand Rapids, Michigan

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