Caf- Attendant - Embassy Suites

Company: Suburban Inns
Location: Grand Rapids
Posted on: May 26, 2023

Job Description:

---Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. - Come and enjoy a fun filled career in the Hospitality Industry! -* Shifts: First and Second, must have weekend availability -* Wage: Starting wage $14/hour + tips* Barista experience a plus* Position can -be used -as a paid -internshipBenefits Include:

• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Advancement opportunities
• 100% paid maternity/paternity or adoption -leave for those who qualify for FMLA
• Hotel and restaurant discounts
• Flexible schedules (dependent on position)
• 8 hours of paid volunteer time per year (must be accredited)
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to financial and elder care consultations)Position Summary:The Caf-- Attendant is responsible for the preparation and service of Whitewater Caf-- food and beverage items, as well as for the cleanliness of the Caf-- according to local health department, Suburban Inns', and Hilton/Embassy Suites standards, as well as going above and beyond to ensure that guests are 100% satisfied.Essential Functions:
  • Report to work in professionally appropriate attire, presented neat and clean
  • Greet all guests in a friendly, positive manner. - Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Inspect section prior to rushes (wipe tables, clean windowsills, clean table bases, wipe chairs, clean floor)
  • Help maintain the cleanliness of the lobby area
  • Obtain orders from guests ensuring accuracy
  • Verify accuracy of the bill, and present to the guest
  • Handle all cash and credit card charges as prescribed by standard operating procedures
  • Advise supervisor of any complaints as soon as possible, but also follow the One More Step/HEART guidelines by taking charge of the issue and offering solutions
  • Complete assigned shift duties
  • Pre-bus tables/ Dishwashing
  • Run food and beverage items and help others when able
  • Complete closing shift work/ Opening shift work
  • Make and serve coffee to Starbuck's -Standards
  • Prepare all required items according to make sheets/recipes
  • Service items in accordance with established portions and presentation standards
  • Notify the F&B Supervisor of expected shortages
  • Ensure that assigned work areas and equipment are clean and sanitary
  • Assist the F&B Supervisor in maintaining security and safety of the Caf--
  • Set up, maintain, service, and break down Caf--
  • Requisition items needed to produce menu items
  • Adhere to local health and safety regulations
  • Maintain any logs required by the health department
  • Cover, date, and neatly store all leftover products that are reusable
  • Maintain the highest sanitary standards
  • Follow all Suburban Inns Processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by managementUniform and Appearance Guidelines:Uniform: - Uniform shirt and name tag provided. - Suburban Inns approved black slacks -and -black, close-toed, non-slip shoes are the responsibility of the Team Member.Appearance: -Visible earrings are allowed in the ears only or -must be covered throughout the course of the shift. - Hair must be of a natural color and -kept well-groomed. - This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. - The Director of Operations has the authority to veto any decision made by the position's supervisor.------Powered by JazzHR

Keywords: Suburban Inns, Grand Rapids , Caf- Attendant - Embassy Suites, Hospitality & Tourism , Grand Rapids, Michigan