Night Auditor - Hilton Garden Inn

Company: Suburban Inns
Location: Grand Rapids
Posted on: May 25, 2023

Job Description:

---The Hilton Garden Inn -is a fast-paced, high-energy workplace, with endless opportunities for advancement. - Come join the best team in the Hospitality Industry! -* Shifts: -3rd* -Wage: -$16/hour. 3-4 nights per week* Position can -be used -as a paid internshipBenefits Include:Hotel and restaurant discountsEarned Paid Time Off for ALL Team MembersInsurance (health, vision, dental, life) for full time Team MembersFlexible schedules (dependent on position)Holiday Pay8 hours of paid volunteer time per year (must be accredited)Advancement opportunities100% paid maternity/paternity or adoption -leave for those who qualify for FMLAEmployee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)Position Summary:Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns' Core Values, as well as going above and beyond to ensure that guests are 100% satisfied. The Night Auditor is also responsible for closing out the business day in Opera and Protobase.Essential Functions:Report to work in uniform presented professionally, neat, and clean -Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued -Anticipate and meet the needs and expectations of our guests, then go one step furtherConsult with 2nd shift about the occurrences of the eveningRead the front desk logbook and add any comments necessary throughout the shiftRun night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operationsInvestigate out of balance situationsMake adjustments to accounts as neededComplete the DOR (Daily Operations Report) and put with the night audit packetVacuum the front desk area and officesMaintain a neat and clean workspace at the front desk and adjacent areasPerform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues.Report any problems to the appropriate department and General ManagerResponsible for the settlement and reconciling of guest accounts and paperworkBalance cash drawer and make appropriate cash dropsExhibit regular and recurrent attendance recordsSee the Guest Service Representative job descriptionOther duties as requested by management -Uniform and Appearance:Uniform: - - Uniform shirt and name tag provided. - Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member. -Appearance: - -Visible earrings are allowed in the ears only or -must be covered throughout the course of the shift. - Hair must be -kept well-groomed. - This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. - The Director of Operations has the authority to veto any decision made by the position's supervisor.------Powered by JazzHR

Keywords: Suburban Inns, Grand Rapids , Night Auditor - Hilton Garden Inn, Hospitality & Tourism , Grand Rapids, Michigan