Customer Service 1

Company: Pilot Freight Services
Location: Grand Rapids
Posted on: March 19, 2023

Job Description:

Pilot has the best employees in the transportation and logistics industry!

• Answer incoming calls and provide excellent customer service to all callers

• Monitor and respond to customer inquiries received through email

• Make outgoing calls to follow-up on shipment status, resolve issues and update customers

• Track, trace, enter and update shipments

• Assist and support Pilot stations and cartage agents

• Master outside customer applications

• Follow published procedures and work instructions for NCS accounts and bring modifications to management's attention

• Perform other duties as assigned

SKILLS/COMPETENCIES:

• Excellent oral and written communication and problem-solving skills

• Technological aptitude using the internet and on-line tools

• Ability to multitask

• Excellent organizational skills with emphasis on detail

Additional Job Details :

EDUCATION:

• High School or better

EXPERIENCE:

• 1 years customer service experience

PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. For the NET, exposed to ambient weather conditions

If you are interested in working with a talented, passionate and dedicated team of professionals in a rapidly growing industry, Pilot wants to hear from you!

Effective August 18, 2021 Pilot will be mandating that all new hires are vaccinated against the COVID-19 virus before starting work at any of our locations. Our definition of fully vaccinated for purposes of new hire is as follows: In compliance with CDC guidelines, individuals will be considered fully vaccinated and eligible to begin work as follows:

• 2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
• 2 weeks after a single-dose vaccine, such as Johnson & Johnson s Janssen vaccine

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