Shift Supervisor (Full-Time)

Company: AutoZone
Location: Big Rapids
Posted on: March 19, 2023

Job Description:

Position Summary
AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Shift Supervisors exceeds customer's expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.
Position Responsibilities

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  Assists Store Manager with supervising, training and developing store personnel
  
  
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  Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts
  
  
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  Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
  
  
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  Delegates and ensures store merchandising tasks are completed in a timely manner
  
  
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  Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
  
  
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  Ensures all company policies, and loss prevention procedures are followed
  
  
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  Utilizes ZNET to help customers locate merchandise or find suitable alternatives
  
  
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  Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
  
  
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  Monitors cash flow, inventory and security control
  
  
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  Maintains sales productivity, store appearance and merchandising standards
  
  
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  Conducts and reviews all opening and closing procedures
  
  
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  Manages emergency situations and conduct proper emergency procedures
  
  
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  Follows proper accident procedures
  
  
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  Provides feedback regarding AutoZoner performance to the store manager
  
  
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  Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
  
  
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  Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
  
  
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  Processes returns and effectively manages inventory
  
  
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  Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
  
  
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  Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits
  
  
  Position Requirements
  
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    High School diploma or equivalent
    
    
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    ASE Certified preferred
    
    
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    Demonstrates high level of integrity
    
    
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    Excellent communication and decision making skills
    
    
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    Ability to drive customer service
    
    

Keywords: AutoZone, Grand Rapids , Shift Supervisor (Full-Time), Hospitality & Tourism , Big Rapids, Michigan