Guest Service Agent at the Doubletree Grand Rapids

Company: DoubleTree by Hilton Grand Rapids Airport
Location: Grand Rapids
Posted on: September 23, 2022

Job Description:

FREE COOKIES! DoubleTree hotels are well known for welcoming their guests with a warm, chocolate chip cookie upon arrival. As an employee at DoubleTree Grand Rapids, you'll have an immediate sense of welcome and warmth too. As a part of larger management company, Spire Hospitality, there is potential for growth not only at our hotel but within some of the 25 properties in 18 states. Enjoy steep hotel room discounts, see the country, and work for a great company. What could make it better?

Job Overview: Greet and register guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet high standards of quality.

Sample Responsibilities:

Greet customers immediately with a friendly and sincere welcome.

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Field guest complaints, conducting through research to develop the most effective solutions and resolve complications such as location changes or credit issues.

Handle cash make change and balance an assigned house bank.

Specific Job Knowledge and Skills:

Keywords: DoubleTree by Hilton Grand Rapids Airport, Grand Rapids , Guest Service Agent at the Doubletree Grand Rapids, Hospitality & Tourism , Grand Rapids, Michigan