Guest Service Agent at the Doubletree Grand Rapids
Company: DoubleTree by Hilton Grand Rapids Airport
Location: Grand Rapids
Posted on: September 23, 2022
FREE COOKIES! DoubleTree hotels are well known for welcoming
their guests with a warm, chocolate chip cookie upon arrival. As an
employee at DoubleTree Grand Rapids, you'll have an immediate sense
of welcome and warmth too. As a part of larger management company,
Spire Hospitality, there is potential for growth not only at our
hotel but within some of the 25 properties in 18 states. Enjoy
steep hotel room discounts, see the country, and work for a great
company. What could make it better?
Job Overview: Greet and register guests, provides prompt and
courteous service, and closes out guest accounts upon completion of
stay to meet high standards of quality.
Greet customers immediately with a friendly and sincere
Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate.
Field guest complaints, conducting through research to develop the
most effective solutions and resolve complications such as location
changes or credit issues.
Handle cash make change and balance an assigned house bank.
Specific Job Knowledge and Skills:
Keywords: DoubleTree by Hilton Grand Rapids Airport, Grand Rapids , Guest Service Agent at the Doubletree Grand Rapids, Hospitality & Tourism , Grand Rapids, Michigan
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