Location: New Era
Posted on: September 23, 2022
Provides pharmacy consulting services to customers regarding the
effective usage of medications, awareness with drug interactions
and offering preventive healthcare services such as immunizations.
Responsible for ensuring the proper compounding, dispensation,
review and verification of prescribed medications within regulatory
guidelines, company policies and procedures.
Supports the efficient workflow of the pharmacy and assists the
pharmacy manager in identifying ways to optimize pharmacy
financials, inventory management and enhance customer
- Customer Experience
- Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer issues in
a timely manner and answers questions to ensure a positive customer
- Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
- Develops strong relationships with most valuable customers by
anticipating customer needs and proactively offering services.
Supports efforts on enhancing customer experience by increasing
focus on healthcare services (e.g. patient consultation, medication
management, drug therapy reviews, and perform retail, clinical, or
wellness services such as immunizations, flu shots, and diabetes
awareness) thereby promoting the shift of the pharmacy role from
transactional to interpersonal.
- Participates and assists in community events as requested by
Store Manager, Healthcare Supervisor, District Manager or Pharmacy
- Counsels patients and answers their questions regarding usage
of medicine, side effects, interactions, contraindications, patient
information privacy, generics, less expensive medicines,
over-the-counter products, and refers to medical provider as needed
to ensure medication is taken correctly, health needs addressed,
and satisfaction with service.
- Performs pharmacist tasks including compounding, drug therapy
reviews, verification, and medication management. Reviews,
interprets and accurately dispenses prescribed medications when
necessitated by workload.
- Ensures the pharmacy operates in accordance to regulations,
company policies and standards. Assists pharmacy manager with
establishing procedures that promotes the efficient workflow of the
pharmacy including assigning roles, coordinating activities and
soliciting employee suggestions. Responsible for the opening and
closing of the pharmacy and shift change duties.
- Ensures the use of all elements of the Good Faith Dispensing
policy in conjunction with state and federal controlled substance
laws when filling prescriptions. The Product Review/Retail Fill
Process Pharmacist has the ultimate responsibility for ensuring
that the elements of Good Faith are present.
- Maintains current knowledge of information technology
associated with pharmacy systems such as Intercom Plus, registers,
automation, StoreNET to provide support to customers as well as
pharmacy staff. Proposes and implements enhancements to pharmacy
systems to further promote productivity.
- Ensures the accurate processing of insurance claims to resolve
customer issues and prevent payment rejections. Follows-up with
insurance companies as well as medical providers and participates
in 3rd party audit.
- Follows-up with medical providers' offices to clarify
prescribed medications, dosages, refills, interactions and
allergies to suggest alternative medications, and answer medical
- Performs retail, clinical, and wellness services such as
immunizations, flu shots, diabetes awareness and other preventive
- Assists and supports the pharmacy manager in analyzing
performance data including pharmacy financial, customer service,
and implementation of procedures for pharmacy asset protection and
inventory management. Reviews KPI's with Pharmacy Manager, Store
Manager, and Healthcare Supervisor.
- Develops and maintains good relationships with local medical
community including physicians, nurses, and other health care
providers. Participates in community outreach activities to promote
the pharmacy business and further enhance growth
- Partners with Central Pharmacy Operations for customer
registration, 3rd party reviews, and assists with resolving
customer issues to support the Well Experience locations. In
virtual environments, conducts virtual product review by following
specific company procedures and guidelines (e.g. using specific
photographs taken by the technicians sent electronically during the
F4 process and reduce transactional tasks).
- People & Performance Management
- Assists the Pharmacy Manager with staff hiring and training.
Reinforces the direction of Pharmacy Manager in staff performance
by coaching, and providing constructive feedback, monitoring
customer service, and fostering employee development.
- Promotes teamwork and motivates team members by establishing
expectations, monitors and recognizes progress, and fosters a
- Training & Personal Development
- Maintains current knowledge and skills related to pharmacy and
healthcare by reading pharmacy related journals, company
publications, and communications. Maintains awareness of
developments in retail and management and pursues best practices
that would enhance performance.
- Obtains necessary certifications, education credits and
training such as People Plus Learning modules as required by the
- Seeks professional development by monitoring one's performance,
solicits for constructive feedback, and leverages pharmacy manager
and store manager as mentor and coach.
- Supports the Pharmacy Manager and Store Manager by
communicating relevant corporate health and wellness services or
strategy information to pharmacy staff.
Walgreens, one of the nation's largest drugstore chains, is
included in the Retail Pharmacy USA Division of Walgreens Boots
Alliance, Inc., the first global pharmacy-led, health and wellbeing
enterprise. More than 10 million customers interact with Walgreens
each day in communities across America, using the most convenient,
multichannel access to consumer goods and services and trusted,
cost-effective pharmacy, health and wellness services and advice.
Walgreens operates 8,175 drugstores with a presence in all 50
states, the District of Columbia, Puerto Rico and the U.S. Virgin
Islands. Walgreens omnichannel business includes Walgreens.com.
Approximately 400 Walgreens stores offer Healthcare Clinic or other
provider retail clinic services.
As the neighborhood drugstore and retailer, our goal is to make
health and happiness simpler, easier and within reach. And we
remain a trusted wellness provider offering convenient access to
important health services, such as immunizations and an array of
pharmacy services that can help patients improve their health. To
our team members, Walgreens represents a unique opportunity to
excel in their careers in a welcoming and inclusive environment. We
offer the chance to work in a truly supportive environment, and be
a part of a progressive organization dedicated to the well-being of
our customers, team members and the communities we all call
Keywords: Walgreens, Grand Rapids , Pharmacist, Hospitality & Tourism , New Era, Michigan
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