Community Liaison/Concierge

Company: Herman Miller, Inc.
Location: Holland
Posted on: August 7, 2022

Job Description:

Community Liaison/ConciergeDescriptionAbout this OpportunityThe Community Liaison is responsible for partnering with internal business partners (HMG employees) and external (guests) to build, maintain, and grow a positive overall experience for our employees, visitors and clients. With an eye towards facility management and customer experience, the Community Liaison is responsible for the well-being of our employees and visitors including all factors that contribute to maintaining a lively, energetic, highly functional community of professionals. This position is responsible for creating an intuitive, easy to follow process of celebrating desired behaviors, correcting undesirable behaviors and preserving/sustaining the unique characteristics of culture found at Herman Miller by providing community management for all residents and guests.What You'll DoYou'll have opportunities to speak up, solve problems, lead others, and be an owner every day as someone who . . .Understands the needs of and the type of environment we re trying to create for employees and clients and where those intersections of community and culture overlap.Listens closely to members of the community and understands the difference between the needs of employees who work and collaborate in the environment vs the needs of employees who work in non-customer facing spaces, making everyone s voice heard regardless of location.Be aware of your community events and calendars especially visitors for your site.Understands Herman Miller Group POV on inclusiveness and diversity.Understand Herman Miller Groups Values.Manage services offering to Herman Miller Group employees (example: dry cleaning, restaurant discounts, theaters etc.).Understands Herman Miller s policy on safety for both employees/visitors and accepts accountability for ensuring both groups understand our policy and practices including how to conduct business within our environment with accordance to our business and safety policies.If applicable, responsible for mail (incoming and outgoing).Manage breakroom supplies were applicable.Has knowledge of temp check stations, PPE requirements (for all what sections of the buildings) and what is required for all to enter the buildings.Works with vendors and contractors on site to be briefed on (and comply with) safety requirements throughout the entirety of their visit.This position is the key contact for Safety. This role will be briefed on a regular basis of any drills for employees for fire, tornado, or civil emergency.Monitor Sanitization Stations and contact the appropriate team if items are running low.Work with employees to ensure they are always wearing a mask and social distancing while in the office.Monitors day-to-day management of spaces, furniture, fixtures to ensure they are clean, well maintained for the needs of both employees and visitors.If applicable for your site, monitors outside spaces, parking lots and grounds to ensure that the same standards of experience delivered inside are met outside or as needed for your site.Monitor fitness spaces to ensure they are clean and signs are posted etc.Helps to coordinate events and activities with internal business partners such as Food Service and Facilities Management team.Responsible to push out change management communication (from direct WTLs) via appropriate Herman Miller communication channels and forums.Maintain schedule and reservation information for restricted conference rooms and meeting spacesSound Like You?You might be just who we re looking for if you have . . .Associate's Degree Degree in related field and/or Facilities Coordinator experience.Five to seven years customer service experience and exemplary performance or an equivalent combination of education, training and experience.Excellent hosting, organizational, interpersonal and communication skills with strong attention to detail.Outgoing, energetic personality and thoroughly enjoys working with people, ability to meet and work well with all levels of employees and guests.Ability to consistently maintain a professional and poised appearance while exhibiting a high sense of urgency in difficult work situations.Ability to handle multiple projects, organize work in matter of importance and meet deadlines.Work independently with little or no direction.Ability to work varied hours and have a flexible schedule.Demonstrated ability to effectively use office automation, communication, software and tools currently used in the HMI office environment.Must be able to perform all essential functions of the position with or without accommodations.Our ValuesOur values speak to our shared beliefs. They describe how we live our purpose through the way we lead, the way we see one another, and the way we approach our work.We are difference-makers reflects our commitments to creating places that matter, to being a good neighbor in our communities, and to using business as a force for good.We are all extraordinary is our statement about the worth of individuals and our commitment to help everyone reach their full potential.We are better together demonstrates how challenging one another, making room for everyone, and working and winning as one makes us stronger.Who We HireSimply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We re committed to equal opportunity employment, including veterans and people with disabilities.Schedule: Part-timeEmployee Status: RegularTravel: Yes, 25 % of the TimeShift: FirstWork Schedule: 8am-5pmPrimary Location: United States-Michigan-HollandOther Locations: United States-Michigan-Zeeland

Keywords: Herman Miller, Inc., Grand Rapids , Community Liaison/Concierge, Hospitality & Tourism , Holland, Michigan