Internship-Hotel Management-Winter-2022/23

Company: Shanty Creek
Location: Bellaire
Posted on: August 7, 2022

Job Description:

Job DescriptionPosition Summary:Assist guests of the resort by performing the following duties: greets and registers guests upon arrival and checks guests out in a speedy and correct manner, while providing outstanding guest service. Gives guests direction and should have complete knowledge of the resort and surrounding area. Assists with management of the operations of the front desk and bell staff to maintain the high service standards of Shanty Creek Resorts. Responsible for the smooth operation of the front office regarding guest relations. Coordinates front office activities and resolves problems arising from guest complaints, reservation and room assignment activities, and unique requests and inquiries. Responsible for maintaining and enforcing all resort billing/accounting controls. Position Duties/Responsibilities:

• Greet, register and assign rooms to guests. Issue room keys and give instructions to bell staff.
• Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests' accounts.
• Compute bill, collect payment, and make change for guest.
• Make and confirm reservations when needed.
• Post charges to room account.
• Assist guests in making reservations for the restaurant, transportation, entertainment, and tee times.
• Deposit guest valuables in hotel safe or safe deposit box.
• Use guest name and treat all guests as members.
• Attend to guests needs and wants to make their stay a pleasure.
• Answer house phones within three rings.
• Know all safety and emergency procedures and how to act upon them.
• Maintain cleanliness and neatness of the front desk area.
• Log all housekeeping and maintenance calls and input work orders into the system.
• Answer PBX phones as assigned.
• Work with the Director of Lodging to ensure that the guest check-in and check-out processes and all other guest interactions involving SCR guests meeting the highest levels of service quality.
• Assign duties and shifts to workers and observe associate performances to ensure adherence to hotel policies and establish operating procedures. Control labor and expenses based on budget and current business levels.
• Confer and cooperate with other resort departments to ensure coordination of activities.
• Answer inquiries pertaining to hotel policies and services.
• Hire, schedule, train, evaluate, and discipline Front Desk Clerks and Bell Staff to ensure that staff is assisting guests in a prompt, courteous, and professional manner.
• Responsible for effective guest relations and guest service.
• Review group reservation and billing files for accuracy.
• Maintain confidentiality on guest, associate and resort manners.
• All other duties as assigned.Professional Experience:3 to 6 months of customer service experience is preferred, training provided. Education:Must be enrolled in college coursework related to Hospitality. Required Skills:Must possess a valid driver's license. Working Conditions/Environment:The physical demands and work environment described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Employee is regularly required to stand for long periods of time.
  • This position must occasionally lift and/or move up to 25-50 pounds.

Keywords: Shanty Creek, Grand Rapids , Internship-Hotel Management-Winter-2022/23, Hospitality & Tourism , Bellaire, Michigan