Front Desk / Customer Service Representative Part Time
Company: Goldfish Swim School Grand Rapids
Location: Grand Rapids
Posted on: August 6, 2022
|
|
Job Description:
Job Description Smile--- it---s a small action that makes a big
difference We have a mission to teach kids how to swim and be
safer, in and around the water, while making their experience
GOLDEN We desire to maintain a ---get it--- mentality, a ---want
it--- attitude and the ---capacity--- to learn and grow
professionally and personally. That is ---why--- we smile Goldfish
Swim School Core Values: --- We go above and beyond with every
detail to create a GOLDEN EXPERIENCE --- We believe in nurturing a
culture that provides WOW CUSTOMER SERVICE. --- We do the right
things, make the right decisions and treat people with INTEGRITY,
COMPASSION, and TRUST. --- We meet and exceed expectations, so you
see EXTRAORDINARY RESULTS. --- We make a big deal about life---s
accomplishments by remembering to CELEBRATE Our team is growing,
and we are looking for team players who are enthusiastic, have a
can-do perspective, and enjoy working with kids. We provide paid
on-the-job training, flexible scheduling, a rewarding work
environment, and a one-of-a-kind culture that will make you smile,
too Role: Front Desk Customer Service Representative Summary:
Promotes quality customer service and processes first point sales
and registration transactions. Acts as the first point of contact
for potential and current Goldfish Swim School - Grand Rapids
customers and is responsible for presenting a positive image for
the company. Primary Responsibilities: --- Addresses inquiries via
phone, digital and in person and follows up timely --- Checks in
students on the attendance tracking system and prepares lesson
schedules for team members --- Resolves account matters and
contacts guests for clarification purposes --- Maintains
cleanliness of areas: front desk, Snack Shack, changing rooms,
restrooms and observation space --- Updates informational displays
with accurate and timely promotions and literature --- Monitor
Snack area and providing guidance to Snack Shack staff --- Advances
through cross-training in multiple roles and substitutes when
necessary --- Acts as a GSS ---ambassador--- to provide a Golden
Experience to our students, families, and team members --- Enforces
safety rules and regulations to prevent accidents; administers
first aid when necessary Job Qualifications and Skills --- Ability
to work with children --- Problem solver and creative thinking
skills to identify and resolve challenges --- Excellent
communication and organizational skills --- Must pass background
examinations prior to training Safety Standards: The safety of our
swimmers, parents and team members is of the utmost importance.
Goldfish Swim School follows all CDC and WHO safety standards along
with following any local guidelines. In addition here are some
additional safety precautions and procedures we follow: --- Every
shift has an on-staff cleaner to sanitize high touch areas in our
lobby and pool areas --- Our pools are disinfected with chlorine to
provide the safest swimming environment --- Our state-of-the-art
ventilation system allows fresh air to continuously circulate into
our building, further minimizing the spread of any airborne virus
If you, or someone you know, desires to work for a place where you
can make a difference, explore, apply and then join us. Goldfish
Swim School - Grand Rapids is a learn-to-swim facility for kids
ages 4 months to 12 years. Our proven confidence-building
curriculum promotes a love of swimming and teaches children to be
safer in and around the water. For additional information see
http://www.goldfishswimschool.com. NOTE: The information within
this posting is not all-inclusive and may be subject to change.
Employee to fulfill other duties and responsibilities as assigned
by the Employer. Goldfish Swim School - Grand Rapids is an Equal
Opportunity Employer. Each Goldfish Swim School is an independently
owned and operated franchise. The respective Franchisee is the
employer at each Goldfish Swim School location. Each franchisee can
set their own wages, benefit programs and terms and conditions of
employment, which may vary at each Goldfish Swim School
location.
Keywords: Goldfish Swim School Grand Rapids, Grand Rapids , Front Desk / Customer Service Representative Part Time, Hospitality & Tourism , Grand Rapids, Michigan
Click
here to apply!
|