Customer Service Representative
Company: Utility Supply and Construction Company
Location: Reed City
Posted on: May 16, 2022
Job Description:
Job DescriptionWe are seeking an energetic, team oriented
individual to join our growing team as a Customer Service Rep!Power
Line Supply is the nation's largest independently owned utility
specific distributor and provides protective equipment testing,
tool repair, and technical services consulting to customers around
the world.The principal duties and responsibilities of the Customer
Service Rep consists of, but are not limited to, the following:
- Develop positive relationships with customers
- Act in a support role to the account manager and in handling
customer's individual needs
- Assist Outside Sales and Account Manager in their ability to
generate new business by facilitating excellent customer
relationship management with existing and potential new
customers
- Assist Account Manager in resolving conflicts and provide
solutions in to customers in a timely manner
- Generate Open Order Report to provide customer with order
status as needed
- Assist Account Manager in resolving cost corrections and other
administrative functions as needed
- Work efficiently and cooperatively with all pertinent PLS
departments
- Be proficient in all aspects of PLS' P21 ERP system
- Stay current on industry trends and best practices
- Act within the letter and spirit of the laws of the United
States, the States and municipalities in which The Power Line
Supply Company operates
- Ensure your availability to respond to Storm or Emergency work
that may occur from time to time for proper support of customer's
needs. REQUIREMENTS:
- Preferred - Associates Degree in Business Administration,
Marketing, or a related field
- Hands on experience in sales and a proven track record of
delivering an excellent customer experience
- Knowledge of CRM software and MS Office (MS Excel in
particular)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- An ability to deliver projects and answer inquiries on
time
- Business acumen with a problem-solving attitude
- Excellent planning and organizational skills
Job Posted by ApplicantPro
Keywords: Utility Supply and Construction Company, Grand Rapids , Customer Service Representative, Hospitality & Tourism , Reed City, Michigan
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