Part Time Customer Service Representative CSR

Company: Schaafsma Heating and Cooling
Location: Grand Rapids
Posted on: May 15, 2022

Job Description:

Job Description It's time for your CAREER to take off We Want YOU! Looking for candidates that are willing to learn and growin an industry that is essential to so many. Act Now! Your success is waiting for you!Our Business is growing rapidly and we are hiring top people to grow with us. Apply Now! Are you a Customer Service Representative /CSR that is frustrated and dreading going to work each day? Are you overworked and underappreciated? Schaafsma Heating & Cooling is looking for a top performer looking for their next career chapter. We have an immediate opening for the right person that want to join our team and soar among the eagles with us. If you are one of the incredible few that gets lost in a sea of many and mediocrity, we are interested in you. Part Time roleStart down the road that can change your life, click this link and let us start this conversation. We promise you a prompt response and honest feedback. Check us out, visit our website, Career's Page, and reach out to us.*We are an Equal Opportunity Employer; all inquiries are kept confidential.To apply for: Customer Service Representative/CSR@ Schaafsma Heating & CoolingClick BelowPosition Purpose (Summary)The function of this position is to:

• Perform data entry for Service Contacts and client information.
• Schedule and book service or sales appointments when clients and prospects call
• Dispatch, manage and allocate resources to meet the expectations of our clients
• Handle multiple tasks, and set priorities independentlyAdmin Assistant/Customer Service Representative's Responsibilities/Duties/Functions/Tasks
  • Answer the phone quickly and professionally
  • Call customers to confirm maintenance appointments and schedule as necessary
  • Perform service dispatch, and coordinate scheduling
  • Debrief technician at end of call and record key information into client's computer record
  • Issue P.O.s and/or order parts and materials for truck restock and Non-Stock items
  • Sell new service agreements and renew existing service agreements
  • Grow, monitor, and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals
  • Receive, record, and maintain sales lead information and set appointments as necessary
  • Communicate clearly, precisely, and in a friendly manner
  • Take and deliver messages as appropriate
  • Ensure messages are received and follow up is appropriate
  • Ensure the accurate capture, data entry and maintenance of customer and business information into Company's accounting program
    • Input Service work order details
    • Record customer payments
    • Record Vendor invoices
    • Provide vendor invoice to General Manager/Owner for approval for payment
    • Work closely with the service, IAQ and sales departments, while recognizing and identifying possible sales opportunities that will facilitate appropriate follow up
    • Be familiar with our company, products, and services so many questions can be answered without consulting others
    • Alert managers quickly to significant customer issues, serving as a champion of the customers to our company
    • Win the confidence of new clients when they call for service or repairs
    • Schedule the client appointment and assign/match qualified staff to perform the work
    • Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management
    • Follow-up on all leads, proposal, and potential sales until closed or lost
    • Track lost sales
    • Update the Customer Relationship Management (CRM) system for each interaction
    • Perform customer satisfaction calls after each visit
    • Ask for referrals, and inform client where and how to make them
    • Have a good working knowledge of our products and services being offered (This may require additional study and training both on and off site)
    • Continuously improve knowledge of HVAC work, and how Schaafsma Heating & Cooling operates to benefit the customer
    • Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals
    • Regularly review and monitor progress against goals, and seek assistance as needed
    • Communicate effectively with associates, superiors, vendors and customers
    • Possess superior interpersonal skills
    • Efficiently manage his/her time and schedule
    • Be computer literate to the extent necessary to fulfill this function and knowledge of Excel and Word is required
    • Be very familiar with the use of smart phones, email and text messaging
    • Be capable of understanding client needs, and favorably influencing their decision
    • Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees
    • Clean, neat and professional appearance.
    • Other duties as assignedCheck us out, visit our website, Career's Page, and reach out to us.*We are an Equal Opportunity Employer; all inquiries are kept confidential.To apply for: Customer Service Representative/CSR@ Schaafsma Heating & CoolingClick Below

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