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Hotel Night Auditor/ Front Desk

Company: Image Hotel Management
Location: Grand Rapids
Posted on: May 15, 2022

Job Description:

Job DescriptionSalary: $13-$16We are looking for someone with excellent guest service skills, for our Front Desk at the Best Western Executive Inn & Suites.You will be the "face" our Hotel for all visitors and will be responsible for the first impression we make. The front desk is the hub for all information. The ideal candidate will have a friendly, energetic, and enthusiastic personality while also being very perceptive and disciplined. A customer-oriented approach with a multi-tasking ability is essential.The goal is to make guests and visitors feel comfortable and valued while at our hotel and help them create good memories so we can be their "home away from home."Position Summary:Available for a combination of afternoon & night audit shifts. Must be available weekends and holidays. This is a Full-time position 32-40 hours per week working 2nd or 3rd shift.Represents the hotel to the guest throughout all stages of the guest's stay. Determine a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk areas and communicates this information to the appropriate hotel personnel.Requirements:

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • High School diploma; additional qualifications will be a plusKey Requirements:
    • Please have solid references
    • Successful history as a front desk agent or related hospitality experience
    • Must have a flexible work schedule
    • Flexible schedule
    • Task-driven individual
    • Reliable transportationResponsibilities:
      • Register & process guests and their assigned rooms
      • Accommodate guest requests
      • Communicating with hotel staff on the status of guest rooms
      • Up Selling guest rooms and promoting hotel services
      • Handling cash payments
      • Maintain a clean and neat front desk area
      • Along with many other responsibilitiesWe are looking for a professional team player who is not afraid to accept extra responsibilities when necessary and can solve issues on their own.Candidate must have reliable transportation, great attendance and punctuality is a MUST.

Keywords: Image Hotel Management, Grand Rapids , Hotel Night Auditor/ Front Desk, Hospitality & Tourism , Grand Rapids, Michigan

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